Summary

Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected providers of hospital and healthcare services, operating as a Fortune 300 corporation headquartered in King of Prussia, Pennsylvania. Founded in 1979, UHS has grown into a major healthcare enterprise with approximately 99,000 employees and annual revenues exceeding $14 billion. The company operates through its subsidiaries, managing 29 acute care hospitals, 331 behavioral health facilities, and 60 outpatient and other facilities across 39 U.S. states, Washington D.C., Puerto Rico, and the United Kingdom. UHS provides comprehensive healthcare services including acute care, behavioral health treatment, cancer centers, and ambulatory surgical centers. The company's strategy focuses on building or acquiring high-quality hospitals in rapidly growing markets and investing in advanced medical equipment and skilled personnel to become the leading healthcare provider in each community it serves. UHS is publicly traded on the New York Stock Exchange (NYSE: UHS) and has established a strong reputation for delivering compassionate, high-quality care while maintaining financial stability and operational excellence.

Job description

Responsibilities

Advocate for patient rights and concerns.
Manage and resolve patient complaints and grievances.
Communicate with patients, families, and staff.
Investigate concerns and facilitate resolutions.
Maintain accurate documentation and grievance records.
Ensure compliance with patient rights and regulatory standards.
Collaborate with clinical and support departments.
Identify trends and recommend service improvements.
Educate patients and families on advocacy resources.
Support a positive patient experience throughout hospitalization.

Qualifications

Bachelor's degree preferred in Healthcare Administration, Social Work, Psychology, Human Services, or a related field.
Prior experience in patient advocacy, healthcare customer service, risk management, social services, or a related healthcare role preferred.
Knowledge of CMS, Joint Commission, and patient rights regulations preferred.
Strong investigation, conflict resolution, and problem-solving skills.
Excellent interpersonal, verbal, and written communication skills.
Ability to maintain confidentiality and exercise sound judgment.
Proficiency with Microsoft Office applications and electronic health records.

Requirements

Bachelor's degree preferred in Healthcare Administration, Social Work, Psychology, Human Services, or a related field.
Prior experience in patient advocacy, healthcare customer service, risk management, social services, or a related healthcare role preferred.
Knowledge of CMS, Joint Commission, and patient rights regulations preferred.
Strong investigation, conflict resolution, and problem-solving skills.
Excellent interpersonal, verbal, and written communication skills.
Ability to maintain confidentiality and exercise sound judgment.
Proficiency with Microsoft Office applications and electronic health records.

Company overview

Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected providers of hospital and healthcare services, operating as a Fortune 300 corporation headquartered in King of Prussia, Pennsylvania. Founded in 1979, UHS has grown into a major healthcare enterprise with approximately 99,000 employees and annual revenues exceeding $14 billion. The company operates through its subsidiaries, managing 29 acute care hospitals, 331 behavioral health facilities, and 60 outpatient and other facilities across 39 U.S. states, Washington D.C., Puerto Rico, and the United Kingdom. UHS provides comprehensive healthcare services including acute care, behavioral health treatment, cancer centers, and ambulatory surgical centers. The company's strategy focuses on building or acquiring high-quality hospitals in rapidly growing markets and investing in advanced medical equipment and skilled personnel to become the leading healthcare provider in each community it serves. UHS is publicly traded on the New York Stock Exchange (NYSE: UHS) and has established a strong reputation for delivering compassionate, high-quality care while maintaining financial stability and operational excellence.