PATIENT ADVOCATE
UHS
Summary
Sierra Vista Hospital is seeking a Patient Advocate to support our mission of delivering compassionate, patient-centered care in a behavioral health environment. If you're committed to service excellence and eager to work alongside healthcare professionals dedicated to supporting our patients, we'd like to hear from you.
Job description
Position Summary
The Patient Advocate investigates, resolves, documents, and reports patient and visitor complaints and grievances to leadership and staff, including through established committee structures. This role develops, implements, and participates in customer service and patient-relations initiatives aligned with the facility's mission and organizational goals.
Key Responsibilities
- Facilitate service-excellence and customer-service programs.
- Support patient-relations initiatives that promote a positive patient experience.
- Serve as a liaison between patients, families, and hospital departments to ensure concerns are addressed promptly and appropriately.
- Maintain thorough documentation and reporting of complaints, grievances, and resolutions.
If you are passionate about advocating for patients and contributing to a supportive behavioral health environment, we encourage you to apply.
Requirements
- High school diploma or equivalent
- Minimum of 1 year experience in a health care environment
- Must complete verbal de-escalation certification in advanced behavioral de-escalation protocols (such as Crisis Prevention Intervention [CPI])
- Knowledge and understanding of CMS and TJC requirement for managing complaints and grievances
- Able to differentiate between a complaint and grievance
- Knowledge of patient satisfaction survey, Basis 32 assessment, CABA-Y assessment, Net Promoter Score, Grand Mean Comparison, Score Change Comparison, Trend graphs, data, return rates, and overall satisfaction trend of the facility satisfaction results
- Support, entry and accuracy for time reporting
Company overview
Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected providers of hospital and healthcare services, operating as a Fortune 300 corporation headquartered in King of Prussia, Pennsylvania. Founded in 1979, UHS has grown into a major healthcare enterprise with approximately 99,000 employees and annual revenues exceeding $14 billion. The company operates through its subsidiaries, managing 29 acute care hospitals, 331 behavioral health facilities, and 60 outpatient and other facilities across 39 U.S. states, Washington D.C., Puerto Rico, and the United Kingdom. UHS provides comprehensive healthcare services including acute care, behavioral health treatment, cancer centers, and ambulatory surgical centers. The company's strategy focuses on building or acquiring high-quality hospitals in rapidly growing markets and investing in advanced medical equipment and skilled personnel to become the leading healthcare provider in each community it serves. UHS is publicly traded on the New York Stock Exchange (NYSE: UHS) and has established a strong reputation for delivering compassionate, high-quality care while maintaining financial stability and operational excellence.