PATIENT ADVOCATE
UHS
Summary
The Patient Advocate serves as a liaison between patients, families, and the hospital to ensure patient concerns, complaints, and grievances are addressed in a timely, compassionate, and compliant manner. This role is responsible for investigating feedback, facilitating resolution, and promoting a culture of patient-centered care and service excellence.
Job description
Summary
The Patient Advocate serves as a liaison between patients, families, and the hospital to ensure patient concerns, complaints, and grievances are addressed in a timely, compassionate, and compliant manner. This role is responsible for investigating feedback, facilitating resolution, and promoting a culture of patient-centered care and service excellence.
The Patient Advocate partners with interdisciplinary teams—including Nursing, Physicians, Quality, Risk Management, and Administration—to ensure regulatory compliance and effective resolution of patient concerns. The role also supports organizational patient experience initiatives through staff education, service recovery coaching, and identification of opportunities for improvement based on patient feedback and data trends.
Qualifications
- BSN preferred or equivalent degree
- Minimum 3 years' nursing experience in a hospital setting preferred
- Minimum 1-2 years' service recovery experience
- 1+ year of leadership experience preferred
Skills
- Excellent Customer Service skills: Phone Support, Face-to-Face Support, Frontline Support
- Administration: Office Management, Database Management, computer skills and knowledge of Microsoft Office
- Effective interpersonal skills
- Excellent analytical, organizational and planning skills
- Excellent verbal and written communication skills
- Ability to adapt to multiple and changing priorities
- Knowledge of general clinical practices, including medical/clinical knowledge necessary for decision making related to service recovery
Requirements
- BSN preferred or equivalent degree
- Minimum 3 years' nursing experience in a hospital setting preferred
- Minimum 1-2 years' service recovery experience
- 1+ year of leadership experience preferred
- Excellent customer service skills: phone support, face-to-face support, frontline support
- Office management and database management skills
- Knowledge of Microsoft Office
- Effective interpersonal skills
- Excellent analytical, organizational and planning skills
- Excellent verbal and written communication skills
- Ability to adapt to multiple and changing priorities
- Knowledge of general clinical practices for service recovery decision making
Benefits
- Medical, Dental & Vision
- Prescription Drug Plans
- 401(k) Matching
- Discounted Stock Plan
- SoFi Student Loan Refinancing
- Paid Time Off
- Career Development Opportunities
Company overview
Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected providers of hospital and healthcare services, operating as a Fortune 300 corporation headquartered in King of Prussia, Pennsylvania. Founded in 1979, UHS has grown into a major healthcare enterprise with approximately 99,000 employees and annual revenues exceeding $14 billion. The company operates through its subsidiaries, managing 29 acute care hospitals, 331 behavioral health facilities, and 60 outpatient and other facilities across 39 U.S. states, Washington D.C., Puerto Rico, and the United Kingdom. UHS provides comprehensive healthcare services including acute care, behavioral health treatment, cancer centers, and ambulatory surgical centers. The company's strategy focuses on building or acquiring high-quality hospitals in rapidly growing markets and investing in advanced medical equipment and skilled personnel to become the leading healthcare provider in each community it serves. UHS is publicly traded on the New York Stock Exchange (NYSE: UHS) and has established a strong reputation for delivering compassionate, high-quality care while maintaining financial stability and operational excellence.