Patient Ambassador-Food and Nutrition Services-Columbia County- FT Day
Wellstar Health System
Summary
Serves as the primary representative for the Food and Nutrition team at Augusta University Medical Center. Primarily responsible for successfully completing all assigned patient interviews, patient complaint visits and other duties to support the program as needed. Assists in quality monitors to assure excellence in patient food service. In addition, serves as a liaison to registered dietitians/technicians and nursing staff to anticipate/fulfill patient food service/nutritional needs.
Job description
A Brief Overview
Serves as the primary representative for the Food and Nutrition team at Augusta University Medical Center. Primarily responsible for successfully completing all assigned patient interviews, patient complaint visits and other duties to support the program as needed. Assists in quality monitors to assure excellence in patient food service. In addition, serves as a liaison to registered dietitians/technicians and nursing staff to anticipate/fulfill patient food service/nutritional needs.
What you will do
- Completes meal rounds for the weekly census. Meal rounds are completed to ensure quality meals are prepared and served to patients. Furthermore, they ensure all Food and Nutrition employees provide excellent customer service. Meal rounds are documented in the appropriate computer system and results will be discussed with the Patient Services Manager regularly.
- Responds to unsatisfied patients in a timely manner. Attempts to resolve any issues stated and works with other Food and Nutrition employees to settle these issues.
- Responsible for maintaining and updating department visual aids throughout kitchen (i.e. display boards reporting patient satisfaction scores, successes of department, etc.).
- Responsible for documenting and filing all Patient Services initiatives like tray assessments, host audits, tray line accuracy audits, tray line audits, etc.
- Assists Hospitality Specialists if needed.
Required Minimum Education
High School Diploma General or GED General
Required Minimum Experience
Minimum 2 years diet office, healthcare related field, customer service or food service. Required
Requirements
- High School Diploma or GED
- Minimum 2 years diet office, healthcare related field, customer service or food service
Company overview
Wellstar Health System is one of Georgia's largest and most comprehensive integrated healthcare systems, founded in 1993 and headquartered in Marietta, Georgia. As a non-profit health system, Wellstar operates with a mission to enhance the health and well-being of every person it serves through its PeopleCare approach. The system employs approximately 29,469 to 33,000 team members across multiple hospitals, health parks, medical offices, outpatient centers, pediatric centers, nursing facilities, and hospice and home care services. Wellstar is nationally recognized for operating Georgia's largest integrated trauma network and features the second-largest Emergency Department in the United States. The organization provides more than $1 billion annually in charity care and community programs, demonstrating its commitment to community health. Wellstar has earned numerous accolades including recognition on Fortune's 100 Best Companies to Work For, Best Workplaces in Health Care, and PEOPLE Companies that Care lists. The system embraces innovation through its venture firm Catalyst by Wellstar, which nurtures early-stage healthcare companies, and maintains academic partnerships with institutions like the Medical College of Georgia for caregiver training. With specialties spanning cardiovascular care, oncology, women's health, pediatrics, musculoskeletal services, and numerous other medical disciplines, Wellstar delivers comprehensive healthcare across all stages of life.