Patient Assistance Advocate (Pharmacy Technician)
American Oncology Network
Summary
Will work with patients and clinics to provide financial assistance to make medications affordable for patients.
Job description
Position Summary
Will work with patients and clinics to provide financial assistance to make medications affordable for patients.
Key Performance Areas
KPA 1 – Patient Assistance
- Submit financial assistance applications for AON patients.
- Follow up on submitted PAP requests for updates.
- Assist patients with financial assistance through manufacturers and foundations.
- Follow up with patients through the entire assistance process and submit renewals when indicated.
KPA 2 – Customer Service
- Incoming and outgoing calls/emails to patients. Routing of calls to appropriate staff. Answering patient/clinic questions regarding delivery status, Rx updates, etc.
- SP follow-up to assure orders are being processed efficiently.
- Scheduling deliveries.
KPA 3 – Backup to pharmacy staff
- Will monitor daily activities and provide backup support where needed, including PA, SP follow-ups, BV and claims adjudication as needed.
KPA 4 – Education & Training
- Responsible for keeping up on all applicable training and education for maintenance of permit.
- Providing PAP training to new hires when required.
- Will follow up daily to see which grants/foundations have available funds.
Requirements
- High school diploma, GED or equivalent education is required
- Minimum of two years' experience in Retail/Specialty/Hospital Pharmacy as a Pharmacy Technician preferred
- Medical terminology required
- Attention to detail required
- Critical thinking, problem solving, analysis, decision-making, planning, time management and organizational skills
- Must be detailed oriented with the ability to exercise independent judgment
- Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness
- Effective communication skills (oral, written, presentation), active listener, provides balanced feedback
- Strong customer focus
- Self-motivated and self-starter with ability to work independently with limited supervision
- Ability to work remotely effectively
- Ability to work effectively in a fast-paced, multi-site environment
- Proficiency in MS Office Word, Excel, PowerPoint, and Outlook required
- Pharmacy technician registration with the Florida Dept of Health in good standing preferred
- Valid state Driver's License required
- Compliance with company Driver Safety Operations and Motor Vehicle Records Check Policy required
Company overview
American Oncology Network (AON) is one of the nation's fastest-growing networks of community oncology practices, founded in 2018 with headquarters in Fort Myers, Florida. As a physician-led alliance, AON partners with independent oncology practices across the United States to ensure the long-term viability of community-based cancer care. The network represents over 290 providers practicing across 21 states, serving more than 400,000 patients annually through more than 110 clinic locations. AON's innovative model provides comprehensive support services including centralized administrative functions, revenue cycle management, IT infrastructure, and access to ancillary services such as clinical laboratories, pathology, and specialty pharmacy operations. The organization focuses on value-based care delivery, participating in programs like the Enhancing Oncology Model to improve patient outcomes while reducing costs. AON enables community oncologists to maintain practice autonomy while benefiting from economies of scale, advanced clinical resources, and practice management expertise. The network has demonstrated strong growth, reporting $2 billion in annual revenue and expanding access to cutting-edge treatments like bispecific T-cell engager therapies across its national footprint.