Patient Care Coordinator
American Hearing Care, LLC
Summary
American Hearing Care is seeking a friendly, organized, and patient-focused Patient Care Coordinator (PCC) to support the daily operations of our clinic. This role is the first point of contact for our patients, ensuring everyone has a welcoming, professional experience.
Job description
Position Overview
The Patient Care Coordinator manages front office operations, schedules appointments, assists patients with administrative needs, and helps ensure the clinic operates efficiently each day.
This is an excellent opportunity for someone who enjoys helping people, staying organized, and contributing to a patient-focused healthcare environment.
Key Responsibilities
- Manage incoming phone calls and schedule patient appointments
- Conduct a high volume of daily outbound calls for appointment confirmations, follow-ups, and patient re-engagement
- Welcome, check in, and assist patients and walk-ins with professionalism and efficiency
- Verify insurance eligibility and benefits with carriers
- Enter and maintain accurate patient information in the system
- Process point-of-sale (POS) transactions, including collecting payments and issuing receipts
- Clean hearing aids and assist patients with basic device maintenance
- Maintain an organized, professional front office environment
- Deliver a high level of customer service while building positive patient relationships
Qualifications
- At least 2 years of administrative, customer service, or medical office experience
- Strong communication and interpersonal skills with a friendly, professional demeanor
- Basic computer proficiency, including Microsoft Office (Word and Excel)
- Strong organizational skills and attention to detail
- Ability to manage multiple responsibilities in a fast-paced environment
- A growth mindset with a willingness to learn and adapt
Requirements
- At least 2 years of administrative, customer service, or medical office experience
- Strong communication and interpersonal skills with a friendly, professional demeanor
- Basic computer proficiency, including Microsoft Office (Word and Excel)
- Strong organizational skills and attention to detail
- Ability to manage multiple responsibilities in a fast-paced environment
- A growth mindset with a willingness to learn and adapt
Benefits
- Medical, Dental & Vision
- 401(k) Retirement Plan
- Paid Time Off
- Major Holidays Off
- Professional Development
Company overview
American Hearing Care, LLC is a leading hearing healthcare provider operating across the Southeastern United States with over 45 locations in Alabama, Georgia, South Carolina, and North Carolina. Founded on more than 20 years of experience, the company specializes in comprehensive hearing care services including hearing assessments, hearing aid fittings, tinnitus treatment, hearing aid repairs, and ongoing patient support. As an authorized Beltone hearing aid provider, American Hearing Care offers state-of-the-art digital and wireless hearing aid technology that provides personalized listening experiences. The company's mission centers on improving quality of life through better hearing, addressing the significant health impacts of untreated hearing loss which include dementia, depression, falls, and social isolation. With a team of trained hearing instrument specialists and hearing care professionals, American Hearing Care emphasizes personalized patient-provider relationships based on integrity and trust. The company also operates the Beltone Hearing Care Foundation, providing free hearing aids to patients in need, demonstrating their commitment to community service and accessibility in hearing healthcare.