Patient Care Coordinator- Hybrid Role
Golden Steps ABA
Summary
Golden Steps ABA is on a mission to change lives—one step at a time. We're not just building a team; we're creating a community where inclusion, impact, and growth are the norm for our teammates and our patients.
Job description
Overview
Golden Steps ABA is on a mission to change lives—one step at a time. We're not just building a team; we're creating a community where inclusion, impact, and growth are the norm for our teammates and our patients.
Responsibilities
Case Manager - Hybrid Role Job Description:
- Candidates must reside in NJ/NY reporting into the NJ office 3 days per week.
A day in the life
- Manage schedules and cancellations of staff in designated state.
- Act as liaison between families and therapists when needed.
- Update respective excel sheets in system.
- Ensure the utilization of client hours and therapists' availability.
- Work alongside recruiting department to ensure available hires.
- Strategic planning to grow state and maximize caseloads.
- Collaborate with other members of the management team to build and enhance internal strategies.
- Receive and respond to patient communications.
- Collect consents and ABA paperwork from patient's families.
- Verify insurance eligibility and coverage details.
- Record all changes and communications to patients' accounts, as necessary.
- Maintain efficient appointment scheduling, waitlist, registration, patient flow and discharge procedures to enhance patient satisfaction.
- Handling any/all clients issues with sensitivity and strict confidentiality.
- Other tasks as assigned.
What You'll Bring
- 2 years of experience in a communication role
- 2 years of experience with and an exceptional understanding of management and strategies
- Strong time management and organizational skills
- Ability to work cross functionally
- Team player attitude and energetic
- A self-starter with strong organizational and follow up skills
- Knowledge of HIPPA regulations
- Must be proficient in Word, Excel, OneNote, and computer literate
Education
- High School Diploma or Equivalent
Requirements
- 2 years of experience in a communication role
- 2 years of experience with and an exceptional understanding of management and strategies
- Strong time management and organizational skills
- Ability to work cross functionally
- Team player attitude and energetic
- A self-starter with strong organizational and follow up skills
- Knowledge of HIPPA regulations
- Must be proficient in Word, Excel, OneNote, and computer literate
- High School Diploma or Equivalent
- Candidates must reside in NJ/NY reporting into the NJ office 3 days per week
Benefits
- Paid Time Off
- Paid Sick Leave
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Matching
- Tuition Discounts
- CME Libraries
- RBT Training
- University Discounts
- Mentorship
- Paid Training
Company overview
Golden Steps ABA is a specialized healthcare provider focused on delivering Applied Behavior Analysis (ABA) therapy services, primarily serving individuals with autism spectrum disorder and other developmental disabilities. As an ABA therapy provider, the company employs evidence-based behavioral interventions to help clients develop essential life skills, improve communication abilities, and reduce challenging behaviors. Their services typically include comprehensive assessments, individualized treatment planning, direct therapy sessions, and family training programs. Operating within the mental health care sector, Golden Steps ABA likely works with children, adolescents, and adults, providing both center-based and in-home therapy options. The company's mission centers on helping individuals achieve meaningful progress through structured, data-driven interventions that promote independence and social integration. ABA therapy represents a scientifically validated approach that has become a cornerstone of autism treatment, focusing on positive reinforcement and skill-building techniques to enhance quality of life for clients and their families.