Patient Care Coordinator
Ottobock
Summary
We are currently looking for a Patient Care Coordinator (PCC) at our Dearborn, MI office. Our PCCs play a vital role in each patient's visit. From greeting patients to ensuring scheduling and documentation run smoothly, you'll be helping people move through life with confidence and independence.
Job description
Summary Statement
We are currently looking for a Patient Care Coordinator (PCC) at our Dearborn, MI office. Our PCCs play a vital role in each patient's visit. From greeting patients to ensuring scheduling and documentation run smoothly, you'll be helping people move through life with confidence and independence.
Duties & Responsibilities
- Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
- Assist with scheduling or modifying patient appointments.
- Ensure customers receive the best service possible and concerns are satisfactorily resolved.
- Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
- Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
- Assist in securing insurance authorizations for patient cases as needed.
- Create patient account profile in the Medical Record system.
- Perform light shipping and receiving of medical device products and components.
- Maintain a clean office work environment.
- Accept cash payments from patients as appropriate.
- Comply with Corporate Compliance and HIPAA responsibilities.
- Perform other duties and special projects as assigned.
Qualifications
- Proficient in MS Office and databases.
- Strong communication and interpersonal skills.
- Excellent organizational, analytical, and time management skills
- High school diploma or equivalent.
- Office administrative management experience, preferably in a medical/dental/therapy office.
- Knowledge of Medicare, Medicaid preferred.
- Insurance verification experience.
- DME experience a plus.
- Customer service experience.
Requirements
- Proficient in MS Office and databases
- Strong communication and interpersonal skills
- Excellent organizational, analytical, and time management skills
- High school diploma or equivalent
- Office administrative management experience, preferably in a medical/dental/therapy office
- Insurance verification experience
- Customer service experience
- Knowledge of Medicare, Medicaid preferred
- DME experience a plus
Benefits
- Medical, Dental & Vision
- Health Savings Account
- Flexible Spending Account
- Company-paid Life Insurance
- Paid Time Off
- Company Holidays
- Floating Holidays
- DailyPay
- Short & Long-term Disability
- 401(k) Matching
Company overview
Ottobock SE & Co. KGaA is a global leader in orthopedic technology and medical device manufacturing, founded in 1919 in Berlin, Germany. As the world market leader in prosthetics and a leading supplier in orthotics, wheelchairs, and exoskeletons, the company operates in more than 50 countries with approximately 9,100 employees worldwide. Headquartered in Duderstadt, Germany, Ottobock generates annual revenues of approximately €1.6 billion. The company's comprehensive product portfolio includes advanced prosthetic limbs, microprocessor-controlled knee joints (such as the revolutionary C-Leg), myoelectric arm prostheses, mobility solutions, and bionic exoskeletons for industrial applications. Ottobock maintains a strong commitment to research and development, with facilities in Germany, the United States, and Austria, continuously innovating to improve patient mobility and quality of life. The company serves as an official global partner to the International Paralympic Committee, providing technical services at Paralympic Games since 1988. With a century-long heritage of innovation in orthopedic technology, Ottobock combines traditional craftsmanship with cutting-edge digital and robotic technologies to deliver personalized mobility solutions that restore independence and enhance human potential.