Patient Care Coordinator
Professional Physical Therapy
Summary
Professional PT, a leading provider of physical, occupational, and hand therapy in the Northeast, is seeking a dedicated and compassionate individual to join our team as a Patient Care Coordinator. As a Patient Care Coordinator, you will be the first point of contact for our patients and play a vital role in providing exceptional customer service and ensuring a smooth patient experience.
Job description
Responsibilities
- Greet and check in patients, ensuring accurate and complete patient information.
- Collect copays and patient balances as needed.
- Manage appointment scheduling.
- Answer phone calls and respond to patient inquiries or direct them to the appropriate department or healthcare professional.
- Collect and update patient information.
- Assist with administrative tasks such as data entry and maintaining patient records.
Qualifications
- High school diploma or equivalent.
- Prior experience in a customer service or administrative role, preferably in a healthcare setting.
- Excellent interpersonal and communication skills.
- Strong attention to detail and organizational skills.
- Ability to multitask, prioritize tasks, and work in a fast-paced environment.
- Proficient in computer skills and ability to learn new software systems.
Requirements
- High school diploma or equivalent
- Prior experience in a customer service or administrative role, preferably in a healthcare setting
- Excellent interpersonal and communication skills
- Strong attention to detail and organizational skills
- Ability to multitask, prioritize tasks, and work in a fast-paced environment
- Proficient in computer skills and ability to learn new software systems
Benefits
- Monthly performance bonus
- Medical, Dental & Vision
- STD/LTD
- Hospitalization insurance
- Accident insurance
- Life insurance
- 401(k) Matching
- Employee assistance program
- Employee discounts
- Employee referral program
- Paid time off
Company overview
Professional Physical Therapy is a leading provider of comprehensive physical therapy and rehabilitation services headquartered in Melville, New York. Founded in 1998, the company has grown to become one of the largest physical therapy networks in the United States, operating over 200 state-of-the-art facilities across New York, New Jersey, Connecticut, Massachusetts, and New Hampshire. The company specializes in orthopedic and sports physical therapy, offering customized recovery plans for patients recovering from injuries, surgeries, or managing chronic conditions. Their multidisciplinary team includes licensed physical therapists, certified athletic trainers, strength and conditioning specialists, hand therapists, and ergonomic workplace solutions experts. Professional Physical Therapy operates the Professional Athletic Performance Center, a 20,000 square foot facility on Long Island dedicated to athletic performance enhancement and injury prevention. The company also provides athletic training services to local schools and sports organizations, continuing education programs for healthcare professionals through Professional Seminars, and nationally recognized clinical affiliation programs for students. With a patient-centered approach and commitment to clinical excellence, Professional Physical Therapy has earned over 20,000 positive patient reviews and maintains Great Place to Work® certification for its employee-focused culture.