Patient Care Specialist
RS Medical
Summary
We are seeking a compassionate, detail-oriented Patient Care Specialist I to join our team in Vancouver, WA. In this hybrid role, you will serve as a key point of contact for patients and customers regarding RS Medical products and services. You will handle inbound and outbound phone communications, provide patient education, promote treatment compliance, and support overall customer service operations.
Job description
The ideal candidate is an excellent communicator who is passionate about helping others, thrives in a collaborative environment, and is committed to delivering exceptional customer experiences.
Schedule
- Initial training will be conducted onsite in our Vancouver, WA office.
- Following successful completion of training, employees will be eligible for a hybrid schedule with 2 days per week in the office.
- Full-time, 8-hour shifts
- Monday through Friday
- Day shift
General Responsibilities
- Maintain compliance with healthcare regulations, HIPAA, company policies, and departmental procedures.
- Provide patient education and product instruction virtually and over the phone.
- Receive, assess, and document product complaints thoroughly and accurately.
- Collaborate with Sales and other internal teams regarding patient accounts and communications.
- Deliver prompt, empathetic, and professional service to patients and customers.
- Collect payment information and update customer account details, including address, email, and phone number changes.
- Monitor call volumes and utilize internal systems to help ensure appropriate telephone coverage.
- Maintain accurate documentation and records in accordance with company standards.
Preferred Experience & Qualifications
- Experience working in a clinic, hospital, medical office, or other healthcare setting.
- Experience with CRM systems, such as Salesforce.
- Knowledge of or experience with Veterans Affairs (VA), Workers' Compensation, or Personal Injury Protection (PIP) claims processes.
- Experience working directly with patients.
- Bilingual language skills are valued but not required.
Requirements
- Ability to work a hybrid schedule, including onsite and remote work based on business needs. The current schedule requires 2 days per week in the office following initial training.
- 6 months to 1 year of experience in a call center, healthcare setting, or customer service role with significant telephone interaction.
- Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
- Experience utilizing automated information systems to review and manage patient accounts.
- Strong verbal and written communication skills.
- Demonstrated active listening skills, including the ability to understand customer needs, ask appropriate questions, and respond effectively.
- Basic math skills and strong reading comprehension.
- Ability to work collaboratively within a team environment.
- Ability to maintain a professional, secure, and distraction-free remote work environment that supports productivity and confidentiality.
- Self-motivated, dependable, adaptable, and accountable.
- Strong organizational skills and attention to detail.
- Effective problem-solving skills with a willingness to learn and grow.
- Ability to quickly learn and navigate departmental systems and workflows.
Benefits
- Medical, Dental & Vision
- 401(k) Matching
- Paid Vacation
- Paid Sick Time
- Paid Holidays
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- Employee Assistance Program
Company overview
RS Medical is a pioneering medical device company specializing in electrotherapy solutions for pain management and muscle rehabilitation. Founded in 1990 and headquartered in Vancouver, Washington, the company has established itself as a leader in non-opioid pain relief technologies. RS Medical's flagship product is the RS-4i Plus, a prescription-grade electrotherapy device featuring patented Intersperse technology that combines Interferential Therapy (IFT) and Neuromuscular Electrical Stimulation (NMES) into a single treatment modality. The company has helped over 1.5 million patients in the United States manage chronic musculoskeletal conditions through innovative home-use devices that provide safe, effective pain relief without narcotics. RS Medical's comprehensive product line includes specialized garments for targeted treatment areas and has been recognized as a Top Workplace for its employee-focused culture. With a team of approximately 120 employees nationwide, the company maintains a strong commitment to science-based therapies, continuous innovation, and principle-based decision making, serving both healthcare practitioners and patients through government contracts, workers' compensation programs, and direct patient care solutions.