Patient Care Technician I - Clinical Research

Essential Responsibilities and Duties

• Assesses research participants' current psychosocial needs and identifies case management needs.
• Observes and reports personality and/or behavior changes in subjects to the charge person or charge nurse.
• Interacts closely with clients to assist in problem solving and de-escalate subjects who become upset or belligerent.
• Communicates appropriately with subjects while assisting with ADLs and supplying cigarette breaks as allowed in the protocol.
• Provides subjects with meals and snacks as allowed in the study, ensuring adherence to protocol-specific dietary and smoking restrictions.
• Assists subjects with meal prep, meal ordering, meal choices, and delivers meals depending on location.
• Assists subjects with laundry and housekeeping tasks as needed.
• Assists with nightly room and equipment checks.
• Assists with dispensing medications (if properly certified) as instructed by MD or Medication Administration Record.
• Communicates with MD in person or over the phone to receive PRN or STAT medication changes as needed.
• Assists clients with discharge planning as needed.
• Sets key goals to be accomplished with research participants during their inpatient stay.
• Assists with completing discharge summaries for clients discharging from the CRU, ensuring all information, medications, and follow-up appointments are accurate.
• Coordinates transportation for discharge, appointments off unit, doctor appointments, and updates calendars.
• Assists clients with miscellaneous needs while on the unit (paying rent, bills, checking in with probation officers, purchasing items, obtaining clothes from shelters).
• Coordinates, supervises, and documents family meetings and case manager visits to the CRU.
• Assists with completion of applications for healthcare coverage, social security, and food stamps.
• Develops relationships with representatives in other agencies to support research participants in attaining services.
• Develops and manages weekly groups with inpatient clients focusing on psychosocial needs.
• Updates database upon discharge from CRU and/or study termination.
• Supports and ensures strictest adherence to best practices, FDA Code of Federal Regulations, ICH, GCP, CenExel SOPs, site working practices, protocol, and company guidelines.

Education/Experience/Skills

• Must be able to effectively communicate verbally and in writing.
• Must be a high school graduate or have a GED equivalency.
• 6+ months of experience in the healthcare field (Required).
• Strong team/consensus-building skills.
• Ability to effectively resolve conflict and cope with crisis situations.
• Ability to maintain appropriate and professional boundaries with clients and staff.
• Ability to multitask, have meticulous attention to detail, strong organizational and interpersonal skills, demonstrate good clinical judgment, be a team player, and be willing to work a flexible schedule.

Working Conditions

Indoor, clinic environment. Essential physical requirements include sitting, typing, standing, and walking. Lightly active position, occasional lifting of up to 20 pounds. Reporting to work as scheduled is essential. On-site work arrangement.