Patient Care Technician/Patient Family Liaison- PCT/PFL - Pre-experience Recovery/ FT Days

Summary

The Patient Care Technician (PCT) performs basic patient care services and supports activities within outpatient services. Patient Care Technicians are multi-skilled to provide expanded services under the direct supervision of a licensed clinical professional. Responsible for serving as the main point of contact for patients and families navigating through the pre-admission to post discharge phase in the surgical and procedural areas at Sanford Health.

Job Description

• Responsibilities include but are not limited to: height, weight, blood pressure, visual acuity, color vision screening, drug screens, point of care urinalysis and reception/clerical tasks.
• Patient Care Technicians have knowledge of and utilize appropriate age-related patient care and cultural diversity, relating to the physical and psychological needs of patients from adolescence through geriatrics.
• Prepare patient treatment areas for use; prepare and clean medical equipment; dispose of biomedical waste in accordance with standards and policy.
• Clean and maintain patient care area(s) or treatment rooms.
• Monitors stock levels of medical inventory and restocks or reorders as needed.
• Work patient registries and identify opportunities to improve patient care.
• Must be self-motivated, independent and able to work well with team members.
• Must be able to work amidst multiple distractions while maintaining excellent interpersonal skills.
• Functions as a resource and professional liaison with internal departments and external agencies to promote the primary goal of optimal care to the procedural and surgical patient.
• Serves as in information relay between staff and families regarding start and end times, arranges consult with physicians, and helps families navigate through the building as indicated.
• Must be able to work with growth and development needs of unique client populations.
• Must demonstrate independence, assertiveness and critical thinking when working with patients and co-workers.
• The procedural liaison has the ability to document clearly, the ability to solve problems and is self motivated.
• Works independently with self direction.
• Must be able to establish priorities, have strong flexibility and organizational skills.

Qualifications

High school graduate or general equivalency diploma (GED) preferred, but not required. Minimum of six months’ experience preferred. Experience in a clinic setting preferred. Knowledge of healthcare, anatomy, physiology, medical terminology, and medical equipment/supplies preferred. Certified Nursing Assistant (CNA) preferred. Obtains and subsequently maintains required department specific competencies and certifications. Basic Life Support (BLS) for health care providers required or within the first 60 days of employment. If working in North Dakota (ND) and not a Certified Nursing Assistant, must be registered as a Nursing Assistant (NA) through the North Dakota Department of Health within four months from the date of initial employment.