Patient Coordinator

Essential Skills

• Excellent customer service and communication skills
• Ability to work as a team member in a fast-paced environment
• Ability to solve problems and manage multiple tasks simultaneously
• Highly motivated and well organized with attention to detail
• Maintains respectful and positive attitude in dealings with both patients and fellow staff
• Professional telephone etiquette and communication skills
• Strong computer skills and knowledge of Microsoft Word and Excel
• Substantial knowledge of general medical office procedures and terminology
• Appropriate sense of discretion in dealing with patient information and difficult situations
• Able to handle large transactions with ease
• Able to sit for long periods of time
• May include some lifting of boxes

Responsibilities

• Responsible for patient check-in and greeting each patient in a pleasant and professional manner
• Track patients in the reception area and communicate with them as needed
• Advise patients of any delay in appointment time as needed
• Schedule, cancel and reschedule patient appointments
• Enter and/or verify accuracy of patient demographic and insurance information in the computer
• Collect payments (co-pay, cosmetic treatment fees, surgery balances, etc.)
• Responsible for reconciling/balancing medical records daily
• Prepare scheduling deposits per providers as needed
• Scan/route provider charts and pre-operational charts
• Check internal and Outlook messages daily and respond
• Answer office phones promptly and professionally and return voicemails as necessary
• Ensure that proper authorization or referral is collected from each patient
• Assist patients with check out process, i.e. scheduling next appointment, accepting payment, etc.
• Recommend products and answer questions about various skin care products and procedures
• Monitor inventory levels of skin care product and replenish when necessary
• Maintain proper office opening and closing procedures
• Monitor waiting room to ensure furnishings and magazines are orderly and clean
• Assist in general office duties as needed
• Follow company policy on all HIPAA procedures/protocols
• Follow company business policies (i.e. Product Return Policy, Allowable Forms of Payment & Financing, No-Shows and Late Collections, Phone-in Credit Card Authorization/Payments)
• Follow and respect Employee Policies
• Report to work in a timely manner and maintain good attendance

Education & Experience

• High school diploma required
• College degree (Associate or Bachelors) preferred
• At least one year prior medical office or veterinary experience preferred