Patient Educator - Dallas/Fort Worth, TX
BioTAB Healthcare
Summary
Patient Educators will conduct in-home product trials and provide patient education for BioTAB equipment in-home use. Key responsibilities include assisting with setup procedures, ensuring the accurate submission of required documentation, and conducting follow-up calls to track patient progress and satisfaction.
Job description
Key Responsibilities
- Receiving and processing new patient referrals, gathering necessary demographic, medical, and insurance information.
- Transport, set up, demo and take away all equipment for the patient's home test and provide clear instructions during the equipment demo.
- Verifying patient insurance coverage and benefits for DME services.
- Collaborating with healthcare professionals, such as physicians and nurses, to develop and implement care plans.
- Conduct follow-up calls or visits to ensure patients are progressing as expected and address any questions or concerns.
- Offer continuous support throughout the trial, educating patients on equipment usage, troubleshooting, and the benefits of their treatment.
- Maintaining clear and effective communication with patients, families, and other healthcare team members.
- Ensuring accurate and timely documentation of all intake activities and patient information in the agency's system.
- Ensures strict compliance with all applicable healthcare regulations, financial standards, and internal policies, including CMS and OFCCP guidelines for patient intake, data management, Quality Management System, documentation, and training.
Qualifications
- Bachelor's degree or equivalent experience.
- Strong communication & interpersonal skills.
- Ability to build strong relationships with clients and healthcare professionals.
- Proficient in SalesForce, MS Office, Apple products.
Job Requirements & Physical Demands
- Must be able to lift 40 pounds, must be able to lift 40 pounds from the floor and lift to waist level.
- Must be able to kneel, stoop, climb stairs and reach with hands and arms.
- Ability to travel frequently within the assigned territory to patient's homes and healthcare facilities in your personal vehicle.
- A valid driver's license, automobile insurance, and clean driving record.
- Candidates must pass an extensive background check.
- Strict adherence to HIPAA, Medicare Fraud, Waste, and Abuse and privacy regulations in all patient interactions.
Requirements
- Bachelor's degree or equivalent experience
- Strong communication & interpersonal skills
- Ability to build strong relationships with clients and healthcare professionals
- Proficient in SalesForce, MS Office, Apple products
- Must be able to lift 40 pounds
- Must be able to kneel, stoop, climb stairs and reach with hands and arms
- Ability to travel frequently within the assigned territory in personal vehicle
- Valid driver's license
- Automobile insurance
- Clean driving record
- Must pass an extensive background check
- Strict adherence to HIPAA, Medicare Fraud, Waste, and Abuse and privacy regulations
Company overview
BioTAB Healthcare is a medical device company specializing in the development and manufacturing of innovative healthcare technologies. The company focuses on creating advanced medical devices that address critical healthcare needs across various therapeutic areas. While specific product details are not available from the search, companies in this sector typically engage in research, design, and production of medical equipment, diagnostic tools, or therapeutic devices that improve patient outcomes and enhance clinical workflows. Medical device companies like BioTAB Healthcare operate in a highly regulated environment, requiring compliance with international standards such as FDA regulations and ISO certifications. These organizations play a vital role in the healthcare ecosystem by bridging the gap between medical science and practical clinical applications, often collaborating with healthcare providers, research institutions, and regulatory bodies to bring safe and effective medical technologies to market. The medical device industry represents a critical component of modern healthcare infrastructure, contributing to improved diagnostics, treatment efficacy, and patient care quality worldwide.