Patient Engagement Specialist (Remote)

Essential Responsibilities

• Seek to improve the patient’s experience through warm, empathetic, and professional phone communication while prioritizing participant safety.
• Conduct outbound phone calls to prospective participants to support recruitment and enrollment efforts for active clinical research projects.
• Follow up with enrolled study participants on reported symptoms and maintain clear, accurate clinical documentation.
• Monitor and assist patients with e-diary completion, following up promptly on missed entries or technical questions.
• Provide excellent customer service to patients, study participants, clinical teams, and project stakeholders.
• Build effective working relationships with internal teams and research staff to ensure smooth study recruitment and participant retention.
• Ensure data integrity and record detailed patient information accurately within tracking systems and electronic tools.
• Adhere to all Standard Operating Procedures (SOPs), participant privacy regulations (HIPAA), and relevant protocol guidelines.
• Appropriately communicate and escalate patient concerns or protocol deviations to clinical leads and project managers.
• Demonstrate thoughtfulness around the immediate impact of your outreach on clinical trial recruitment and retention.
• Demonstrate core values by fostering teamwork, collaboration, and a high standard of communication in a fully remote environment.
• Perform additional tasks as assigned.

Qualifications

• Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or equivalent clinical credential/training required.
• Strong knowledge of medical terminology and hands-on clinical experience in a healthcare setting (medical office, clinic, or hospital environment).
• Prior clinical research experience is not required, but a strong interest in clinical trial outreach and patient communication is essential.
• Strong verbal and written communication skills with an empathetic and professional phone demeanor.
• High comfort level utilizing electronic documentation tools, digital diaries, and remote communication platforms.

Work Environment

This position operates in a 100% remote home-office environment. Requires a quiet, private workspace with high-speed internet to ensure HIPAA compliance and clear phone communication.

Physical Demands

The employee will regularly sit, speak on the phone, and use hands/fingers to type, handle, or feel computer controls and peripherals. Specific vision abilities required include close vision and the ability to adjust focus for computer screen work.

Travel

This is a 100% remote role with no travel required.

Pre-Employment Screening

Drug screen and background check required.