Patient Escort/Messenger 730a-4p 40hour rotating weekends and holidays
Mass General Brigham
Summary
Responsible for providing safe and efficient transportation for patients within the healthcare facility. Facilitates the timely delivery of messages, documents, and supplies to various departments, ensuring effective communication and support throughout the organization.
Job description
Job Summary
Responsible for providing safe and efficient transportation for patients within the healthcare facility. Facilitates the timely delivery of messages, documents, and supplies to various departments, ensuring effective communication and support throughout the organization.
Essential Functions
- Escort patients to and from various locations within the healthcare facility, including examination rooms, diagnostic areas, operating rooms, and other treatment areas.
- Ensure patients' safety and comfort during transportation, taking into account their specific needs and mobility limitations.
- Follow established protocols and procedures for patient transportation, including the use of appropriate equipment, such as wheelchairs or stretchers.
- Receive and prioritize messages, documents, and supplies for delivery throughout the facility.
- Deliver messages and documents to appropriate recipients, ensuring accuracy and confidentiality.
Qualifications
Education: High School Diploma or Equivalent preferred but not required. Experience in a healthcare or customer service-related role 1-2 years preferred.
Knowledge, Skills and Abilities
- Strong communication and interpersonal skills, with the ability to interact effectively with patients, visitors, and staff members.
- Basic knowledge of medical terminology and healthcare procedures.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Physical stamina and the ability to perform repetitive tasks, such as pushing wheelchairs or transporting patients.
- Excellent customer service skills with a compassionate, patient-centered approach.
- Ability to maintain confidentiality and adhere to ethical standards in handling sensitive information.
Requirements
- High School Diploma or Equivalent preferred but not required
- Experience in a healthcare or customer service-related role 1-2 years preferred
- Strong communication and interpersonal skills
- Basic knowledge of medical terminology and healthcare procedures
- Ability to prioritize tasks and manage time effectively
- Physical stamina and ability to perform repetitive tasks
- Excellent customer service skills
- Ability to maintain confidentiality
Benefits
- Comprehensive benefits
- Career advancement opportunities
- Differentials
- Premiums
- Bonuses
- Recognition programs
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.