Patient Experience Coordinator
UHS
Summary
The Patient Experience Coordinator supports the delivery of exceptional patient-centered care by assisting in the coordination, implementation, and evaluation of patient experience initiatives across Cedar Hill. This role partners closely with clinical and operational leaders to identify opportunities for improvement, support service excellence programs, and enhance patient satisfaction outcomes. The coordinator serves as a key resource for patient experience data tracking, frontline staff support, and implementation of evidence-based service excellence practices.
Job description
Job Duties/Responsibilities
- Support the implementation and coordination of patient experience and service excellence initiatives across the hospital.
- Monitor, track, and analyze patient experience data, trends, and feedback to identify opportunities for improvement.
- Partner with clinical and operational leaders to develop and implement strategies that improve patient satisfaction and engagement.
- Serve as a resource to frontline staff by providing guidance, education, and support related to patient-centered care practices.
- Assist with patient rounding, service recovery efforts, and follow-up on patient concerns to promote positive care experiences.
- Support the evaluation of patient experience programs and help ensure continuous improvement and alignment with organizational goals.
Requirements
- Bachelor's degree required
- Experience in healthcare, acute care setting, patient experience, quality, or service excellence required
- Experience with patient satisfaction metrics (e.g., CAHPS) preferred
- CPXP certification preferred
Benefits
- Competitive Compensation
- Generous Paid Time Off
- Medical, Dental & Vision
- Prescription Drug Plan
- 401(k) Matching
- Discounted Stock Plan
- Student Loan Refinancing
- Career Development
Company overview
Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected providers of hospital and healthcare services, operating as a Fortune 300 corporation headquartered in King of Prussia, Pennsylvania. Founded in 1979, UHS has grown into a major healthcare enterprise with approximately 99,000 employees and annual revenues exceeding $14 billion. The company operates through its subsidiaries, managing 29 acute care hospitals, 331 behavioral health facilities, and 60 outpatient and other facilities across 39 U.S. states, Washington D.C., Puerto Rico, and the United Kingdom. UHS provides comprehensive healthcare services including acute care, behavioral health treatment, cancer centers, and ambulatory surgical centers. The company's strategy focuses on building or acquiring high-quality hospitals in rapidly growing markets and investing in advanced medical equipment and skilled personnel to become the leading healthcare provider in each community it serves. UHS is publicly traded on the New York Stock Exchange (NYSE: UHS) and has established a strong reputation for delivering compassionate, high-quality care while maintaining financial stability and operational excellence.