Patient Experience Liaison - Full Time
UHS
Summary
The Patient Experience Liaison (Non-RN) requires supporting the Call Center/Practice by providing excellent customer service to patients while assuming all Call Center job responsibilities. Patient Experience Liaisons must exhibit a professional appearance, the ability to maintain emotional stability, adapt to flexible work schedules, maintain confidentiality at all times, and work through referrals while maintaining productivity standards.
Job description
Summary
The Patient Experience Liaison (Non-RN) requires supporting the Call Center/Practice by providing excellent customer service to patients while assuming all Call Center job responsibilities. Patient Experience Liaisons must exhibit a professional appearance, the ability to maintain emotional stability, adapt to flexible work schedules, maintain confidentiality at all times, and work through referrals while maintaining productivity standards.
Essential Functions
- Answer all incoming calls promptly, using standard greeting that include the company name and their own name in a professional, helpful, and courteous manner.
- Maintain the defined performance metrics as outlined in the productivity standards.
- Schedule, cancel, and reschedule new and established patients according to the approved scheduling guidelines of each practitioner and the appointment scheduling policies and procedures.
- Verify and update patient information following patient registration criteria; make corrections into computer immediately.
- Ensure all patients have been registered properly and all patient information is updated and entered directly into the computer.
- Take messages for the office staff and providers as requested and when appropriate (per policy). Route messages according to procedure.
- Cooperate in the cross-training of the offered clinic specialties to ensure adequate coverage at all times.
- Processes referrals in the work queues. Schedule patients from referral or order.
- Orients new patients to the Clinic. Inform patients of Riverside Medical Clinic's financial policies.
- Manages the MHC appointment requests.
- Assist supervisors as needed with varied office duties.
- Other duties as assigned.
Requirements
- High school diploma or general education degree (GED) required
- Must possess good written and verbal communication skills
- Typing skills
- General clerical skills
- Excellent telephone skills
- Medical terminology preferred
- Two years medical office experience preferred
Benefits
- Growth and development opportunities
- Competitive compensation
Company overview
Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected providers of hospital and healthcare services, operating as a Fortune 300 corporation headquartered in King of Prussia, Pennsylvania. Founded in 1979, UHS has grown into a major healthcare enterprise with approximately 99,000 employees and annual revenues exceeding $14 billion. The company operates through its subsidiaries, managing 29 acute care hospitals, 331 behavioral health facilities, and 60 outpatient and other facilities across 39 U.S. states, Washington D.C., Puerto Rico, and the United Kingdom. UHS provides comprehensive healthcare services including acute care, behavioral health treatment, cancer centers, and ambulatory surgical centers. The company's strategy focuses on building or acquiring high-quality hospitals in rapidly growing markets and investing in advanced medical equipment and skilled personnel to become the leading healthcare provider in each community it serves. UHS is publicly traded on the New York Stock Exchange (NYSE: UHS) and has established a strong reputation for delivering compassionate, high-quality care while maintaining financial stability and operational excellence.