Patient Financial Services Specialist
Embark Behavioral Health
Summary
We are seeking a detail-oriented Patient Financial Services Representative to guide patients and families through the billing and payment process. In this role, you will explain financial responsibilities, process invoices and payments, coordinate payment arrangements, follow up on outstanding balances, and maintain accurate patient account records. This opportunity is well suited for someone with experience in medical billing, accounts receivable, healthcare collections, or patient financial services who values accuracy, clear communication, and respectful customer service.
Job description
Responsibilities
- Help patients and families understand their financial responsibility, invoices, payment options, and account balances.
- Securely collect and document authorized credit card or ACH payment information for applicable charges.
- Prepare and process invoices accurately and within established timelines.
- Monitor assigned accounts, follow up on outstanding balances, and establish payment arrangements when appropriate.
- Maintain accurate documentation of account activity, payment arrangements, and collection efforts.
- Review and resolve billing discrepancies, overpayments, refunds, and account adjustments in accordance with company policies.
- Partner with the billing team to support third-party payer billing and ensure payments are applied accurately and promptly.
- Provide professional, solutions-focused service while protecting confidential patient and financial information.
Qualifications
- High school diploma or GED required; associate degree preferred.
- Previous experience in accounts receivable, billing, collections, or patient financial services.
- Experience in a healthcare or behavioral healthcare setting preferred.
- Experience using billing, payment, or account-management software.
- Strong attention to detail and ability to maintain accurate financial records.
- Ability to navigate sensitive financial conversations with professionalism, discretion, and respect.
Requirements
- High school diploma or GED required
- Associate degree preferred
- Previous experience in accounts receivable, billing, collections, or patient financial services
- Experience in a healthcare or behavioral healthcare setting preferred
- Experience using billing, payment, or account-management software
- Strong attention to detail and ability to maintain accurate financial records
- Ability to navigate sensitive financial conversations with professionalism, discretion, and respect
Benefits
- Medical, Dental & Vision
- Paid Parental Leave
- Life & Disability Coverage
- 401(k) Matching
- PTO & Holidays
- Employee Assistance Program
- Professional Growth
Company overview
Embark Behavioral Health is a leading national network of behavioral health treatment centers specializing in comprehensive mental health care for adolescents and young adults. Founded in 1995 and headquartered in Chandler, Arizona, the organization operates more than 30 outpatient centers and residential treatment programs across the United States. Embark offers a full continuum of evidence-based services including wilderness therapy, residential treatment centers, partial hospitalization programs, intensive outpatient programs, and virtual counseling. The company is distinguished by its bold mission to reverse the trends of adolescent and young adult anxiety, depression, and suicide by 2028. With over 25 years of specialized experience, Embark utilizes innovative therapeutic approaches like their CASA framework (Commitment, Acceptance, Security, and Attunement) to build healing bonds with patients and families. The organization serves thousands of clients annually through its nationwide network, providing personalized treatment plans for conditions including anxiety, depression, eating disorders, substance use, and trauma-related disorders. Embark accepts most major insurance plans and maintains accreditation from organizations including The Joint Commission, demonstrating its commitment to quality care standards.