Patient Intake Specialist
NORTHWEST RESPIRATORY SERVICES LLC
Summary
Northwest Respiratory Services seeks a Patient Intake Specialist for Eagan, Minnesota location. This person is the first point of contact for our customers, providing empathetic and highly accurate communication in support of their health and quality of life. You will set up their order, verify their insurance coverage, and build trust with our customers, all over the phone. This is an onsite position taking place in our office located in Eagan, MN.
Job description
A Day in the Life
- Work with new customers to set up their initial equipment and supply orders
- Multi-task to manage a high volume of calls and faxed orders in a timely and accurate manner
- Maintain positive relationships with internal and external customers (branch manager, Nursing home staff, hospitals)
- Work collaboratively with other Intake Specialists to ensure best practices are shared and the workload is completed
- Gain knowledge in respiratory equipment and interpret to customers in a way they can understand
Qualifications: Key Requirements
- Understanding of HIPAA laws to handle confidential personal and medical information
- Ability to handle confidential and sensitive information
- Ability to be punctual and dependable with a stable work history
- Ability to exercise good judgement on handling phone calls appropriately
- Detail-oriented, highly organized, and able to multitask in a fast-paced environment
- Excellent telephone skills
- Accurate typing skills
- Punctual and dependable, customers and co-workers are counting on you!
- Exercises good judgement on handling phone calls appropriately and empathetically
Requirements
- Understanding of HIPAA laws to handle confidential personal and medical information
- Ability to handle confidential and sensitive information
- Ability to be punctual and dependable with a stable work history
- Ability to exercise good judgement on handling phone calls appropriately
- Detail-oriented, highly organized, and able to multitask in a fast-paced environment
- Excellent telephone skills
- Accurate typing skills
- Punctual and dependable
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Employer Paid Life Insurance
- Matched 401k
- FSA Account
- Pet Insurance
- Short Term Disability
- Long Term Disability
- Accident Insurance
- Hospital Indemnity Insurance
- Critical Illness Insurance
- Vacation
- Sick Leave
- Paid Holidays
- Flexible start times
Company overview
Northwest Respiratory Services LLC (NRS) is a privately held regional leader in the respiratory product and service industry, founded in 1976 and headquartered in St. Paul, Minnesota. The company specializes in providing high-quality respiratory and wound care products and services to the senior care market across the Upper Midwest and near west regions. NRS operates as a clinically driven, customer-focused organization that serves healthcare facilities and patients with comprehensive respiratory solutions including oxygen therapy, respiratory therapy, sleep therapy, and wound therapy products. Their product portfolio encompasses ventilators, stationary and portable oxygen concentrators, oximeters, CPAP/BiPAP equipment, nebulizers, NPWT pumps, liquid oxygen systems, and tracheostomy supplies. The company maintains Joint Commission accreditation, demonstrating its commitment to quality standards and patient safety. With strategically located offices across multiple states including Minnesota, Nebraska, Iowa, Wisconsin, Illinois, Montana, North Dakota, South Dakota, Wyoming, and Colorado, NRS provides reliable service delivery and emergency support through dedicated clinicians and technicians. The company's mission emphasizes compassionate care, integrity, and delivering quality respiratory products at the best possible value while maintaining the highest standards of care.