Patient Liaison- Rehab Services Full-Time Days
Northwestern Medicine
Summary
The Patient Liaison reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Job description
The Patient Liaison is primarily responsible for overseeing the service experience for all patients and for ensuring optimal use of all practice resources. The Patient Liaison serves as a resource to patients and staff alike by establishing strong relationships, providing them with necessary information and advocating on their behalf as needed.
Responsibilities
- Manages schedules to make best use of all resources including providers, rooms and equipment.
- Performs schedule maintenance activities such as opening and closing clinic templates and coordinates care alternatives for patients impacted by changes.
- Communicates with patients and/or clinical staff as necessary to ensure patient compliance with prescribed treatment plan.
- Assists Practice Manager with data collection and analysis related to physician productivity and resource utilization.
- Facilitates the resolution/prevention of billing errors and denials – including obtaining pre-certifications or referrals as needed.
- Registers patients and schedules or coordinates the scheduling of appointments.
- Provides patient education information and/or materials as needed.
- Maintains a strong relationship with patients, internal providers and staff, external hospital departments, physician offices and vendors.
- Answers all incoming inquiries from patients, providers, staff and others related to all aspects of practice operations.
- Conducts follow-up with patients to ensure compliance with all testing, prescriptions and the plan of care.
- May perform other duties as assigned.
Schedule
Monday-Thursday 10:30am-7:00pm, Friday 9:00am-5:30 pm
Requirements
- High School Diploma or GED equivalent
- 2 years previous healthcare experience
- Experience in a customer service role
- Bachelor's degree (preferred)
- Previous experience with an electronic medical record system (preferred)
- Knowledge of medical terminology (preferred)
Benefits
- Tuition reimbursement
- Loan forgiveness
- 401(k) matching
- Lifecycle benefits
Company overview
Northwestern Medicine is a premier integrated academic health system and the healthcare network of Northwestern University, headquartered in Chicago, Illinois. Established in 2009 through the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine, the system represents a strategic partnership to transform healthcare delivery. As an academic medical center, Northwestern Medicine encompasses comprehensive research, medical education, and patient care activities across its extensive network. The system operates 11 hospitals and more than 200 locations throughout the Chicagoland area, anchored by its flagship Northwestern Memorial Hospital in downtown Chicago. With over 33,000 employees and more than 4,400 aligned physicians, the organization provides advanced medical care across nearly every specialty. Northwestern Medicine is nationally recognized for its excellence in oncology, cardiology, orthopedics, neurology, and women's health services. The system maintains strong affiliations with the Feinberg School of Medicine, Lurie Children's Hospital, and the Shirley Ryan AbilityLab, fostering an environment of continuous innovation and scientific discovery. Five of its hospitals are ranked among "America's Best" by U.S. News & World Report, reflecting its commitment to superior quality, patient safety, and academic excellence in healthcare delivery.