Patient Navigator - Winter Park, FL

About the Role

The Patient Navigator – Hereditary Cancer Testing plays a critical role in guiding patients through key stages of their genetic testing and diagnostic journey. Based in Winter Park, FL, this position provides patient education, care coordination, and limited phlebotomy support while working closely with a multidisciplinary clinical team to deliver a seamless, compassionate, and high-quality patient experience.

Key Responsibilities

• Provide education, guidance, and emotional support to high-risk patients undergoing hereditary cancer genetic testing.
• Register patients and coordinate scheduling for follow-up visits and related services.
• Establish trust and confidence with patients by clearly and compassionately explaining procedures and next steps.
• Perform blood draws and specimen collection with accuracy and professionalism (approximately 5–10% of the role, with potential to expand based on operational needs).
• Verify patient identity and accurately label specimens at the time of collection.
• Maintain complete and accurate patient documentation and records in accordance with organizational policies and applicable privacy regulations.
• Ensure a clean, safe, and welcoming clinical environment.
• Collaborate with physicians, clinical staff, and site leadership to complete daily operational and patient-care tasks efficiently.
• Serve as a primary point of contact for assigned patients and demonstrate HALO's commitment to precision medicine and early detection.

Qualifications: Required

• Minimum of two (2) years of recent experience as a Medical Assistant working within a clinical team.
• Minimum of two (2) years of experience with insurance verification and authorization processes.
• Nationally certified phlebotomist with demonstrated proficiency in venipuncture and specimen collection.
• Current Basic Life Support (BLS) certification.
• Demonstrated competency in blood collection for genetic testing.
• Ability to work independently, manage multiple priorities, and support operations across more than one site as needed.
• Reliable transportation and a valid driver's license with an acceptable driving record, if travel between sites is required.
• Bilingual in English/Spanish required.

Preferred

• Registered or Certified Medical Assistant.
• Candidates who are currently enrolled in any professional degree program and seeking meaningful, hands-on clinical experience are strongly encouraged to apply.
• Two (2) or more years of experience in a patient service center or similar outpatient clinical setting.
• Prior experience in a customer-facing healthcare role.
• Experience working with electronic medical records (EMR/EHR) and strong data-entry skills.

Physical & Work Requirements (Essential Functions)

• Ability to stand, walk, and move throughout the clinic for extended periods.
• Ability to perform venipuncture and specimen handling, including fine motor tasks.
• Ability to lift and move supplies and equipment weighing up to approximately 25 pounds.
• Ability to communicate clearly and effectively with patients, families, and staff, both verbally and in writing.
• Ability to follow infection-control, safety, and clinical protocols.