Patient Procedure Scheduler Ophthalmology Full time
Northwestern Medicine
Summary
The Patient Procedure Scheduler reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Job description
The Patient Procedure Scheduler is primarily responsible for scheduling surgical and pre-operative procedures and maintaining schedules related to these procedures. Scheduling includes registration, verifying insurance information, obtaining pre-certifications, instructing patients on appropriate procedures. This role may also be cross-trained and utilized as a Patient Service Representative, thereby assuming the responsibilities associated with the check-in/out functions, or as a Patient Liaison, thereby assuming the responsibilities associated with provider templates and patient correspondence.
Responsibilities
- Registers and schedules patients for surgical and pre-operative procedures.
- Inform patients of their financial responsibilities.
- Provide patients with surgical and procedural information and instructions as appropriate.
- Obtains and/or facilitates pre-certification as required.
- Maintains calendars and schedules related to surgical and pre-operative procedures.
- Answers all incoming patient inquiries.
- May perform other duties as assigned.
Requirements
- High School Diploma or GED equivalent
- 2 years previous healthcare experience
- Experience in a customer service role
- Bachelor's degree (preferred)
- Previous experience with an electronic medical records system (preferred)
Benefits
- Tuition reimbursement
- Loan forgiveness
- 401(k) matching
- Lifecycle benefits
Company overview
Northwestern Medicine is a premier integrated academic health system and the healthcare network of Northwestern University, headquartered in Chicago, Illinois. Established in 2009 through the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine, the system represents a strategic partnership to transform healthcare delivery. As an academic medical center, Northwestern Medicine encompasses comprehensive research, medical education, and patient care activities across its extensive network. The system operates 11 hospitals and more than 200 locations throughout the Chicagoland area, anchored by its flagship Northwestern Memorial Hospital in downtown Chicago. With over 33,000 employees and more than 4,400 aligned physicians, the organization provides advanced medical care across nearly every specialty. Northwestern Medicine is nationally recognized for its excellence in oncology, cardiology, orthopedics, neurology, and women's health services. The system maintains strong affiliations with the Feinberg School of Medicine, Lurie Children's Hospital, and the Shirley Ryan AbilityLab, fostering an environment of continuous innovation and scientific discovery. Five of its hospitals are ranked among "America's Best" by U.S. News & World Report, reflecting its commitment to superior quality, patient safety, and academic excellence in healthcare delivery.