Patient Recruitment Associate I
ICON plc
Summary
The Patient Recruitment Associate (PRA) is integral to support the growth and success of Accellacare as an organization. The PRA will encourage patients to participate in clinical research studies, through conducting phone screens. They will review patient's basic medical information to determine eligibility, discuss research opportunities, maintain the patient database, and report recruitment outcomes.
Job description
What you will be doing:
- Screen potential study participants accordingly to protocol inclusion and exclusion criteria by asking study specific questions
- Review, enter, and edit patient information into clinical trial management software
- Book patients into site schedulers ensuring that entries are accurate and up to date
- Read and understand the purpose and inclusion/exclusion criteria for each protocol
- Respond to all leads within a 24-hour time period
- Identify appropriate study opportunities for interested volunteers based on knowledge of clinical trials and neighboring locations
- Problem solve and create contingency plans to optimize enrollment
- Effectively communicate the importance of research participation to volunteers
- Provide an exceptional patient experience by building positive rapport and consistent follow-up
- Strive to meet personal and team targets
- Work in strict confidentiality in all forms including electronically, written forms, and verbal
- Remain accountable for delivering high quality, accurate work, ensuring all administration is filed accordingly
Your profile:
- Bachelors degree in life science, healthcare, or medical field
- Clinical research site experience (strongly preferred) with an interest in a career clinical research, preferably in patient recruitment
- Experience in customer service, marketing, and/or sales (preferred)
- Basic understanding of medical terminology
- Excellent communication and interpersonal skills with comfortability fielding inbound and outbound phone calls
- Ability to multitask while working under pressure and with tight deadlines
- Organizational skills with attention to detail
- Computer skills, specifically with Microsoft Office Suite (Excel, Word, Outlook)
- Ability to work onsite 4 days per week
Requirements
- Bachelors degree in life science, healthcare, or medical field
- Clinical research site experience (strongly preferred)
- Experience in customer service, marketing, and/or sales (preferred)
- Basic understanding of medical terminology
- Excellent communication and interpersonal skills
- Ability to multitask while working under pressure and with tight deadlines
- Organizational skills with attention to detail
- Computer skills, specifically with Microsoft Office Suite (Excel, Word, Outlook)
- Ability to work onsite 4 days per week
Benefits
- Competitive base salary
- Performance related incentives
- Medical, Dental & Vision
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes
- Wellbeing resources
- Learning and development opportunities
Company overview
ICON plc is a global leader in clinical research and healthcare intelligence, founded in Dublin, Ireland in 1990. As one of the world's largest contract research organizations (CROs), ICON provides comprehensive outsourced development services to pharmaceutical, biotechnology, and medical device companies worldwide. The company operates in 55 countries with approximately 41,900 employees, offering end-to-end solutions that span the entire product development lifecycle. ICON's service portfolio includes clinical research services, adaptive trials, biosimilars, commercialization and outcomes consulting, medical imaging, laboratory services, and strategic support for traditional and digital health technologies. The company specializes in therapeutic areas such as oncology, cardiovascular diseases, central nervous system disorders, rare diseases, and women's health. With its 2021 acquisition of PRA Health Sciences, ICON significantly expanded its capabilities and market position, becoming a dominant force in the global CRO industry. The company is publicly traded on NASDAQ under the ticker ICLR and reported $8.28 billion in revenue for 2024.