Patient Recruitment Specialist

Essential Job Functions

• Read, understand, and communicate expectations around protocol specified patient visits and procedures.
• Sit at a workstation for long periods of time, managing a continuous high volume of calls.
• Recruit qualified study participants into assigned protocols to fulfill enrollment obligations within the sponsor's timeline while following regulations and rules governing medical ethics, IRB, GCP and ICH guidelines.
• Ensure that potential study participants are called, screened appropriately, and followed up to provide a timely response.
• Function as a member of the clinical research team in the recruitment department to help ensure that departmental goals are met across all studies as assigned by the Recruitment Manager.
• On studies assigned as Lead Recruiter, be involved in all planning meetings (pre-SIV, SIV, trainings, protocol review and follow up meetings) and maintain any campaign portals and associated reporting.
• Phone screen potential study participants utilizing the applicable inclusion/exclusion criteria as defined by the study protocol recruitment guide (PRG).
• Enter medical history and demographic information taken from potential study volunteers into a computerized database.
• Follow-up with all no-shows and update status within CTMS in a timely manner ensuring proper documentation in comments section.
• Make reminder phone calls for pre-screens and screens scheduled.
• Be knowledgeable about upcoming studies and communicate thoughts on how to pre-screen, if applicable.
• Participate in walk-in screenings, open houses, health screenings, expos and other in-person recruitment events, as assigned.
• Maintain confidentiality of study protocol information and Protected Health Information (PHI).
• Attend required meetings and training sessions to stay abreast of current and changing federal regulations, study protocols and Flourish policies.
• Perform all study related duties in a time-and-cost effective manner in adherence with Flourish policies.
• Represent Flourish Research in a professional and courteous manner when interacting with staff, sponsors, CROs, IRBs, participants, nursing and medical staff.
• Additional duties as assigned by management.

Physical Requirements and Environmental Factors

• Work is normally performed in a typical interior clinical/office work environment.
• Local travel may be required.
• Ability to sit for an extended amount of time.
• Ability to work in a call center environment with occasional distractions and noise.
• Extensive computer use.
• Ability to properly lift thirty-five pounds and occasionally more than thirty-five pounds.
• Occasional night and weekend work schedules.
• Ability to drive and daily availability of an automobile.

Minimum Requirements

• High School Diploma, or equivalent. A college degree is preferred; however, it is not required.
• 3+ years' experience within the field of clinical or biological research.

Knowledge and Skills

• Must have experience specifically in patient recruitment; understanding of related guidelines (IRB, FDA, GCP, and HIPAA) preferred but not required.
• Must have experience with outbound/inbound calling.
• Must possess excellent interpersonal skills, including written and verbal communications.
• Must have good critical thinking and problem-solving skills.
• Must be detail oriented, organized, self-motivated, able to work independently and in a team, and able to stay on task and meet deadlines.
• Must be professional and have a strong work ethic.
• Must have excellent customer service and telephone skills.
• Familiarity with medical terminology.
• Assists with key initiatives/process improvements in the department.
• Must have the ability to adapt and take on additional tasks as requested.
• Completes at least 80% of goals annually.