Patient Representative - Clinics-Full Time-Days
Cape Fear Valley Health
Summary
Ensure optimum patient flow through the office; accurate and prompt submission of invoices to billing/collection department; initiation and maintenance of medical records; accurate, efficient scheduling of patient visits and accurate entry of ICD-10 and CPT-4 codes for patient charge and documentation purposes; accurate transcription of non-medical dictation; timely submission of reports.
Job description
Summary
Ensure optimum patient flow through the office; accurate and prompt submission of invoices to billing/collection department; initiation and maintenance of medical records; accurate, efficient scheduling of patient visits and accurate entry of ICD-10 and CPT-4 codes for patient charge and documentation purposes; accurate transcription of non-medical dictation; timely submission of reports.
Major Job Functions
- Register patients expediently while obtaining accurate information; schedule patient appointments for initial and follow-up visits and procedures
- Ensure the completion of new patient information and update information for the medical record
- Receive calls regarding appointments; determine the appropriate provider, length, and type of appointment; schedule appointments accurately
- Collect monies from patients in payment of bill or insurance deductible and co-payment on outpatient accounts; document receipts; prepare cash report at day's end
- Order all outside tests requested by the doctor; schedule patient appointments, confirm
- Enter ICD-10 and CPT-4 coding patient activity information, procedures into data processing system daily
- Transcribe all non-medical dictation
- Submit billing invoices to billing/collection department daily, under the supervision of the Physician Billing Manager
- File, fax and/or mail reports and records
- Compile and submit month end reports in a timely manner
- Assists in tracking supply inventory. Notifies Office Supervisor/Coordinator when supplies need to be reordered
- Serve as receptionist, greeting and directing patients, answering phone in a manner that supports Clinic Guest Relations Policy
- Assists as required in non-invasive medical procedures or as security observer
- As possible, knows where administrative/medical staff can be located and directs emergency messages
- Other duties as assigned
Requirements
- High school diploma or equivalent required
- 1 year of clerical experience required
- 1 year of medical business office or significant public contact preferred
- Proficiency in reading, writing, and speaking the English language
- Knowledge of medical terminology
- PC skills preferred
- Type 45-55 words per minute accurately
- Tact and ability to deal with patients under stress
- Good planning and organizational abilities
- Speaking and hearing is necessary to converse with the public
- Knowledge of ICD-10 and CPT-4 coding for Part B billables preferred
Company overview
Cape Fear Valley Health is a comprehensive regional healthcare system based in Fayetteville, North Carolina, serving southeastern North Carolina and surrounding regions. Established in 1956, it has grown to become North Carolina's 8th largest health system, operating as a private not-for-profit organization with 7,500 employees and over 1,000 physicians. The system encompasses eight hospitals with 988 total beds, including Cape Fear Valley Medical Center, Highsmith-Rainey Specialty Hospital, Bladen County Hospital, Hoke Hospital, and Harnett Health facilities. Annually, the system serves more than 1 million inpatient and outpatient visits across its network of over 150 locations. Cape Fear Valley Health specializes in cardiac care, cancer treatment, surgical services, neuroscience, pediatrics, rehabilitation, orthopedics, and behavioral health. The organization has earned numerous national recognitions including Healthgrades Top 100 Hospital for Cardiac Care, IBM Watson Top 50 Cardiovascular Hospital, and The Leapfrog Group Grade-A for Patient Safety. With a mission to provide exceptional healthcare for all patients, the system emphasizes patient-centered care, innovation, and community service while maintaining multiple disease-specific certifications from The Joint Commission.