Patient Representative - Full Time - Temporary

Summary

Provides Patient Care Services Representative coverage based on the Clinic requirements. Assumes all Patient Care Services Representative job responsibilities. Verifies established patient information to ensure accuracy and insurance information is correct. Collect co-pay and amounts due if applicable, giving each patient a receipt. Cooperates in cross-training others to ensure coverage at all times.

Patient Representatives working in the Audiology department perform tasks that are prescribed, directed, and supervised by audiologists including testing equipment set up, operation and maintenance; clinical procedures, device orientation and training; hearing aid troubleshooting and repair; maintaining records related to patients, supplies, equipment; clinical activities including patient intake, scheduling, referral management, chart record-keeping, provider support requests, follow-up, customer service and other administrative support.

Hours

Monday-Friday 8:00AM-5:00PM. Will be required to work at ALL urgent care sites.

Essential Functions

• Cooperate in the cross training of this position to ensure adequate coverage at all times; cooperate in being cross-trained to another position to ensure coverage at all times.
• May travel between departments and facilities to assist in coverage as required.
• Assist in training of Patient Care Service staff (e.g. classroom, on-the-job settings).
• Responsible for following and keeping each provider's schedule (e.g. Out-of-office meetings, lunches, and/or vacations). Update provider's calendar as needed in computer.
• Schedule new and established patients according to the approved Clinic guidelines of each practitioner and the appointment scheduling policies and procedures.
• Verify and update patient information following patient registration criteria; obtain copies of insurance card. Make corrections into computer immediately.
• Collect payments and inform patients of payment responsibility according to Business Office guidelines. Balance and deposit payments on daily basis.
• Make return appointments for patients within the scheduling guidelines. Cancel and reschedule patients as needed. Follow protocol for all patients' check-in.
• Take messages for the office staff and providers as requested and when appropriate (per policy). Route messages according to procedure.
• Prepare charts according to office procedure.
• Assume responsibility for initiating a pleasant, patient-oriented atmosphere by displaying a professional attitude through performance, appearance, and demeanor.
• Duties may vary according to assignment (e.g. check-in or appointment scheduling for Patient Service Representative).
• File documents daily in medical records.
• Assume maintenance responsibility for office equipment (fax, copier, printer, etc.).
• Cooperate in cross-training others to this position to ensure coverage at all times.

Qualifications

Education and/or Experience: High school diploma or general education degree (GED) required. Must possess good written and verbal communication skills, typing, general clerical skills and excellent telephone skills. Medical terminology and one year medical office experience preferred.

Certificates, Licenses, and Registrations: None.