Patient Representative (Northwest, AR)
University of Arkansas for Medical Sciences
Summary
We are looking for a proactive, detail-oriented individual to join our Ortho Clinical Administration team as a Patient Representative. The Patient Representative at UAMS Ortho Clinic plays a vital role in patient scheduling, financial counseling, and revenue cycle management, operating under general supervision.
Job description
Key Responsibilities
- Advising patients on their financial obligations
- Connecting patients with sponsoring agencies
- Ensuring adherence to financial policies
- Managing high-risk pre-certifications
- Developing strategies to prevent denials
- Generating reports to maintain financial accuracy
- Ensuring precise record-keeping
- Collaborating with insurance providers
- Handling billing inquiries
This position will support UAMS Ortho Clinic locations in Northwest Arkansas, including Fayetteville and Bentonville.
Requirements
- High School Diploma/GED
- Four (4) years of experience in customer service, call center, business office administration, registration, billing, insurance, or scheduling
- Ability to follow oral instructions, read, and write
- Computer/basic keyboard skills
- Telephone etiquette skills
- General knowledge of office machines, including printers and scanners
- Excellent customer service skills
- Understanding of financial counseling and revenue cycle management
- Ability to manage high-risk pre-certifications and develop denial avoidance strategies
- Proficiency in producing and analyzing financial reports to ensure accuracy
- Detail-oriented and patient-focused, with experience in financial counseling and revenue cycle functions
Benefits
- Medical, Dental & Vision
- Holiday, Vacation & Sick Leave
- Education Discount
- Retirement Plan
- Basic Life Insurance
- Career Training
- Merchant Discounts
- Concierge Prescription Delivery
Company overview
The University of Arkansas for Medical Sciences (UAMS) is Arkansas' only comprehensive academic health sciences university and the state's largest public employer. Founded in 1879 by eight physicians, UAMS has evolved into a statewide health system encompassing six colleges: Medicine, Pharmacy, Nursing, Health Professions, Public Health, and Graduate School. As a premier academic medical center, UAMS combines education, research, and clinical care through its UAMS Medical Center, which serves as Arkansas' only adult Level 1 trauma center and the state's sole provider of adult kidney, liver, and pancreas transplants. The institution operates with a $1.3 billion budget and generates over $100 million in annual research funding, maintaining internationally recognized programs in multiple myeloma, aging, and other specialized areas. UAMS supports over 3,000 students, 900 medical residents and fellows, and maintains affiliations with Arkansas Children's Hospital and the Central Arkansas Veterans Healthcare System. With eight regional campuses across Arkansas, UAMS provides extensive community outreach and telehealth services, ensuring healthcare access throughout the state while contributing approximately $3.92 billion annually to Arkansas' economy.