Summary

We are seeking a dedicated Patient Representative to join our team. The Patient Representative works under general supervision, counseling patients on their financial status and obligations. This position will identify and refer the patient and/or responsible party to an appropriate sponsoring agency. The position will be responsible for processing high-risk pre-certifications, developing and implementing denial avoidance plans, and producing reports on revenue cycle functions within the various departments to ensure appropriate financial error reports are worked and corrected. The patient representative is expected to demonstrate competency in the job elements of all the levels of the Access Coordinator positions. The ideal candidate will have strong communication skills, attention to detail, and a commitment to providing excellent patient support while contributing to the financial health of our organization.

Job description

Summary of Job Duties

We are seeking a dedicated Patient Representative to join our team. The Patient Representative works under general supervision, counseling patients on their financial status and obligations. This position will identify and refer the patient and/or responsible party to an appropriate sponsoring agency. The position will be responsible for processing high-risk pre-certifications, developing and implementing denial avoidance plans, and producing reports on revenue cycle functions within the various departments to ensure appropriate financial error reports are worked and corrected. The patient representative is expected to demonstrate competency in the job elements of all the levels of the Access Coordinator positions. The ideal candidate will have strong communication skills, attention to detail, and a commitment to providing excellent patient support while contributing to the financial health of our organization.

Key Responsibilities

Greets and assists the public professionally, maintaining effective communication and confidentiality.
Resolves conflicts with careful listening and negotiation skills.
Maintains accurate records and uses communication devices effectively.
Schedules and coordinates appointments, pre-registers patients, and updates accurate information.
Manages walk-ins, creates patient charts, and handles scheduling for surgeries and tests.
Issues excuses, sends no-show letters, and maintains tracker boards.
Verifies insurance, completes ABNs, and handles authorizations and pre-certifications.
Tracks referrals and ensures accurate benefit information in systems.
Maintains care plans, inputs statistics, and addresses medical record issues.
Generates maintenance reports, including work denials and canceled clinic reports.
Collects payments, issues receipts, and reconciles daily deposits.
Counsels patients on financial information and monitors balances.
Enters and reconciles daily charges (if applicable).
Attends training, staff meetings, and orientation sessions.
Completes annual skill assessments and maintains job competencies.

Requirements

High School Diploma/GED
Four (4) years of experience in customer service, call center, business office administration, registration, billing, insurance, or scheduling
Ability to follow oral instructions, read, and write
Computer/basic keyboard skills
Telephone etiquette skills
General knowledge of office machines, including printers and scanners
Excellent customer service skills

Benefits

Medical, Dental & Vision
Holiday, Vacation & Sick Leave
Education discount
Retirement plan
Basic Life Insurance
Career Training
Merchant Discounts
Concierge prescription delivery

Company overview

The University of Arkansas for Medical Sciences (UAMS) is Arkansas' only comprehensive academic health sciences university and the state's largest public employer. Founded in 1879 by eight physicians, UAMS has evolved into a statewide health system encompassing six colleges: Medicine, Pharmacy, Nursing, Health Professions, Public Health, and Graduate School. As a premier academic medical center, UAMS combines education, research, and clinical care through its UAMS Medical Center, which serves as Arkansas' only adult Level 1 trauma center and the state's sole provider of adult kidney, liver, and pancreas transplants. The institution operates with a $1.3 billion budget and generates over $100 million in annual research funding, maintaining internationally recognized programs in multiple myeloma, aging, and other specialized areas. UAMS supports over 3,000 students, 900 medical residents and fellows, and maintains affiliations with Arkansas Children's Hospital and the Central Arkansas Veterans Healthcare System. With eight regional campuses across Arkansas, UAMS provides extensive community outreach and telehealth services, ensuring healthcare access throughout the state while contributing approximately $3.92 billion annually to Arkansas' economy.