Patient Scheduling Representative - Oncology
MaineGeneral Health System
Summary
MaineGeneral Health is seeking an experienced Patient Scheduler to join our Oncology team. If you are looking for a role where you can make a significant impact on patient care, this opportunity is for you.
Job description
Job Summary
MaineGeneral Health is seeking an experienced Patient Scheduler to join our Oncology team. If you are looking for a role where you can make a significant impact on patient care, this opportunity is for you.
The Opportunity
We are seeking a skilled Patient Scheduler to join our Oncology team at MaineGeneral Health. The ideal candidate will have substantial experience in a medical office or healthcare access center setting, specifically in scheduling and registration. The Patient Scheduler will be responsible for gathering and verifying patient information, including demographics and insurance details, to ensure seamless scheduling of appointments at our facility. If you thrive in a fast-paced, patient-focused environment, consider joining our team.
The Work
- Schedule appointments accurately using advanced computerized scheduling programs tailored to the needs of our Oncology department
- Collaborate with medical and clinical staff to confirm the availability of facilities and providers, while ensuring pre-authorizations are secured during scheduling
- Communicate with patients and their families to provide necessary pre-procedure instructions and confirm appointments
- Accurately intake patient demographics, insurance information, and pre-authorizations for all scheduled encounters, ensuring a smooth registration process
You Have
- 1+ year of experience in a medical office, healthcare access center, or similar setting, with specific experience in scheduling and registering patients
- A proven ability to manage a high volume of outgoing and incoming calls in a busy call-center or office environment
- Strong interpersonal and customer service skills, including effective listening, clear communication, problem-solving abilities, and a compassionate, professional demeanor
- Familiarity with medical terminology and proficiency in using Electronic Medical Records (EMR) systems
- Experience with electronic scheduling systems and a comprehensive understanding of healthcare insurance processes, particularly in an oncology setting
- A dedication to providing exceptional patient care and attention to detail in scheduling and information management
Requirements
- 1+ year of experience in a medical office, healthcare access center, or similar setting
- Experience in scheduling and registering patients
- Ability to manage a high volume of outgoing and incoming calls in a busy call-center or office environment
- Strong interpersonal and customer service skills
- Effective listening, clear communication, and problem-solving abilities
- Compassionate, professional demeanor
- Familiarity with medical terminology
- Proficiency in using Electronic Medical Records (EMR) systems
- Experience with electronic scheduling systems
- Understanding of healthcare insurance processes, particularly in an oncology setting
- Attention to detail in scheduling and information management
Benefits
- Health, Dental & Vision Insurance
- Wellness Programs
- Parental Leave
- Earned Time Off
- Employee Assistance Program
- Payactiv Earned Wage Access
- Tuition Reimbursement
- 403(b) Matching
- 401(a) Retirement Plan
- Life Insurance
- Short-Term Disability
- Long-Term Disability
Company overview
MaineGeneral Health System is Maine's third largest healthcare system, serving the greater Kennebec Valley region with comprehensive medical services. Founded in 1997 and headquartered in Augusta, Maine, the organization employs approximately 5,000 healthcare professionals across Central Maine. As a leading community healthcare provider, MaineGeneral operates multiple medical facilities including the Alfond Center for Health in Augusta and the Thayer Center for Health in Waterville. The system offers a wide range of specialized services including orthopedics, cancer care, women's health, primary care, surgical services, emergency medicine, and rehabilitation. With an annual revenue of approximately $675 million, MaineGeneral is committed to clinical excellence, patient satisfaction, and community health improvement. The organization's mission focuses on enhancing the health of local residents through accessible, high-quality care while maintaining financial stability and operational efficiency. MaineGeneral Health plays a vital role in Maine's healthcare landscape, providing essential medical services to a diverse patient population across multiple counties.