Patient Service Representative-Huntley Wound Clinic Full-time Days
Northwestern Medicine
Summary
The Patient Service Representative reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Patient Service Representative supports the service area by checking patients in and out of appointments. This role will consistently demonstrate exemplary customer service when assisting patients and guests.
Job description
Responsibilities
- Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
- Completes check-in/out functions as directed.
- Confirms and updates patient identification and demographic/insurance information.
- Completes patient registration as needed.
- Obtains patient consents/authorizations.
- Collects co-payments, past due balances and point of service payments.
- Posts payments, process billing information and perform "end of day" cash drawer closing.
- Keeps waiting area clean and comfortable.
- Informs patients of any delays or changes in appointment status.
- Schedules appointments as necessary.
- For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments.
- May perform other duties as assigned.
Requirements
- High school diploma or GED equivalent
- Zero (0) to two (2) years' experience in a customer service position
- Bachelor's degree (preferred)
- Previous experience in a healthcare setting (preferred)
- Working knowledge of medical terminology (preferred)
- Bilingual (preferred)
Benefits
- Tuition reimbursement
- Loan forgiveness
- 401(k) matching
- Lifecycle benefits
Company overview
Northwestern Medicine is a premier integrated academic health system and the healthcare network of Northwestern University, headquartered in Chicago, Illinois. Established in 2009 through the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine, the system represents a strategic partnership to transform healthcare delivery. As an academic medical center, Northwestern Medicine encompasses comprehensive research, medical education, and patient care activities across its extensive network. The system operates 11 hospitals and more than 200 locations throughout the Chicagoland area, anchored by its flagship Northwestern Memorial Hospital in downtown Chicago. With over 33,000 employees and more than 4,400 aligned physicians, the organization provides advanced medical care across nearly every specialty. Northwestern Medicine is nationally recognized for its excellence in oncology, cardiology, orthopedics, neurology, and women's health services. The system maintains strong affiliations with the Feinberg School of Medicine, Lurie Children's Hospital, and the Shirley Ryan AbilityLab, fostering an environment of continuous innovation and scientific discovery. Five of its hospitals are ranked among "America's Best" by U.S. News & World Report, reflecting its commitment to superior quality, patient safety, and academic excellence in healthcare delivery.