Patient Service Representative I- IRMC Physician Group - Full Time
Indiana Regional Medical Center
Summary
Experience and Education: Minimum of high school graduate or equivalent. Basic computer knowledge a must. Previous customer service and medical experience preferred.
Job description
Key Responsibilities
- Provide excellent customer service during every patient interaction
- Create working relationship with hospital department and provider offices
- Schedule appointment using correct Cerner Solution, following department templets and provider protocols
- Provide patient with instructions related to their appointment type
- Perform Pre-registration functions within Cerner
- Obtain or verify demographic information, insurance information and other data required on every call.
- Responsible for working knowledge of insurances accepted, insurance eligibility software, and insurance websites.
- Obtain insurance eligibility, discuss and correct discrepancies
- Communicate policy on collection of patient out of pocket responsibilities such as co-payments
- Discuss financial options and direct to financial counseling if needed
- Obtain email address, send IRMC.me portal invites
- Complete outbound calls to schedule appointments, verify appointment and pre-register patients
- Stay updated on medical terminology
- Direct patient to correct office/department, provide phone numbers and transfer
- Responsibilities are subject to change
Qualifications
Experience and Education: Minimum of high school graduate or equivalent. Basic computer knowledge a must. Previous customer service and medical experience preferred.
Knowledge/Skills: Interpersonal communication skills to effectively relate to patients, families and members of the healthcare team. Candidate should possess well developed organizational, multitasking and problem solving skills. Candidate must be able to maintain composure when dealing with stressful situation and use appropriate resources. Candidate is required to have basic computer skill, an understanding of basic medical terminology and excellent customer service.
Requirements
- Minimum of high school graduate or equivalent
- Basic computer knowledge a must
- Interpersonal communication skills to effectively relate to patients, families and members of the healthcare team
- Well developed organizational, multitasking and problem solving skills
- Must be able to maintain composure when dealing with stressful situation and use appropriate resources
- Basic computer skill
- Understanding of basic medical terminology
- Excellent customer service
- Previous customer service and medical experience preferred
Benefits
- Competitive salary
- Benefits
- Career advancement opportunities
- Work-life balance
Company overview
Indiana Regional Medical Center (IRMC) is a not-for-profit general hospital located in Indiana, Pennsylvania, founded in 1914. As a comprehensive healthcare provider, IRMC serves the community with a wide range of medical services including emergency care, women's health, surgical services, and specialized care units. The hospital operates with 166 beds and employs approximately 940 full-time personnel, providing care to over 39,000 emergency department patients annually. IRMC is a proud member of the Pennsylvania Mountains Healthcare Alliance, collaborating with other community hospitals to deliver accessible, high-quality healthcare. The medical center features advanced facilities including a 23-bed emergency department with trauma rooms, medical-surgical ICU, physical rehabilitation, and psychiatric care units. IRMC also operates the IRMC Physician Group, employing more than 50 physicians across primary care and specialty services, and maintains a modern patient portal system for coordinated care management.