Patient Service Representative
Mass General Brigham
Summary
Responsible for providing excellent customer service and efficiently registering patients in a healthcare facility. Collect accurate demographic and insurance information, verifying eligibility, and ensuring compliance with regulatory requirements.
Job description
Patient Service Representative to work with a great team primarily supporting the physical and occupational therapy team.
Essential Functions
- Greet patients and provide a warm and welcoming environment during the registration process.
- Collect and enter patient demographic information accurately into the registration system, including name, address, contact details, and insurance information.
- Verify patient insurance coverage, eligibility, and benefits by following established procedures and guidelines.
- Provide exceptional customer service to patients, family members, and visitors.
- Respond promptly and courteously to inquiries, provide accurate information, and address concerns or complaints in a professional manner.
- Assist patients in completing registration forms and explain the registration process.
Ideal candidate has flexibility working evenings.
Requirements
- High School Diploma or Equivalent required
- Experience in patient registration, customer service, or a related healthcare administrative role. 1-2 years preferred
- Knowledge of medical terminology and insurance processes is beneficial
- Familiarity with electronic health record (EHR) systems and registration software
- Excellent communication and interpersonal skills to interact effectively with patients, families, and healthcare professionals
- Strong attention to detail and accuracy in data entry and documentation
- Ability to handle confidential and sensitive information with discretion
- Proficiency in using office software applications, such as word processing, spreadsheets, and email
Benefits
- Health insurance
- Career advancement opportunities
- Differentials
- Premiums
- Bonuses
- Recognition programs
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.