Patient Service Representative - SSRS - Systemwide Float Pool
Scripps Health
Summary
This is a pipeline req for all PSR - SSRS positions within Scripps Health. Seeking Full Time staff with Varied shifts between 7AM - 7PM, including weekends and holidays as needed. Flexibility is required with schedule and willingness to float to other sites. An hourly shift differential is provided to all SSRS employees.
Job description
Our Scripps System-wide Resource Services (SSRS) department supports the entire Scripps Health system. As a member of the float team, you can fill vital roles on assignments throughout the system to provide critical coverage for employee's leave of absences, sick calls, and peak service demands while gaining experience in a variety of environments.
Responsibilities
- Interact with patients, payers and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, scheduling, referral/authorization, point of service payment collection, document collection and arrival/check-in functions
- Respond to customer billing and payment inquiries as needed
- Effectively manage the patient check-in and check-out process from start to finish, including identification verification, updating or confirming demographic and insurance information, ensuring appropriate forms are provided, signed and witnessed, collecting patient payment responsibility and accurately preparing end of day reporting or payment reconciliation
- Escalate billing inquiries as needed
- Accurately schedule patient appointments, including exhibiting proficiency in appointment scheduling procedures, accurate documentation and routing of messages, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, performing Key User duties with minimal errors
- May be responsible for initiating and validating referrals/authorizations
- Regularly display a proactive approach to customer service by listening to the patient, taking ownership of solutions and accurately identifying the need to involve leadership to resolve concerns
Required Qualifications
- One (1) or more years' experience customer service or healthcare/medical office environment experience
- Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies
- Excellent communication and customer service skills
- Strong organizational and analytical skills; innovative with ability to identify and solve problems
Preferred Qualifications
- Two (2) or more years' experience customer service or healthcare/medical office environment experience
- Able to adapt, prioritize and meet deadlines
Requirements
- One (1) or more years' experience in customer service or healthcare/medical office environment
- Proficiency with computer applications
- Excellent mathematical skills and ability to handle monies
- Excellent communication and customer service skills
- Strong organizational and analytical skills
- Ability to identify and solve problems
- Flexibility with schedule and willingness to float to other sites
Benefits
- Shift Differential
- Professional Development Programs
- Transitional Programs
Company overview
Scripps Health is a prominent nonprofit healthcare system based in San Diego, California, recognized as one of the region's largest and most comprehensive medical providers. Founded in 1924, the organization operates five acute-care hospital campuses across San Diego County, along with numerous outpatient clinics, urgent care centers, and affiliated physician groups. Scripps is renowned for its clinical excellence, consistently ranking among the nation's top hospitals in various specialties including cardiology, orthopedics, and cancer care. The system maintains strong affiliations with leading academic institutions and operates the Scripps Research Translational Institute, which focuses on genomic medicine and personalized healthcare. As a community-focused organization, Scripps Health provides a full continuum of care from primary and preventive services to complex specialty treatments and emergency care, serving over 700,000 patients annually. The system is also a major teaching institution with residency and fellowship programs across multiple medical specialties.