Patient Service Specialist - Driver - PRN

Overview

The Patient Service Specialist performs complex administrative duties including patient registration, patient scheduling, providing excellent customer service to clients, and management of multi-line phone system. This position also includes driving duties in transporting visitors and/or documents as needed.

Patient Service Specialist Duties

• Greet patients and visitors
• Communicate wait times to patients and direct them accordingly
• Obtain authorization, as needed, to process patients for services
• Check in patients using appropriate patient management system
• Explain all required forms to patients and ensure proper completion of all paperwork
• Answer incoming telephone lines and direct the caller accordingly
• Contact patients regarding appointment reminders, rescheduling, or cancellations
• Check out patients in appropriate patient management system and distribute records
• File paperwork, medical records, and correspondence
• Maintain inventory of office supplies and printed forms
• Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms
• Follow HIPAA guidelines and safety rules
• Attend center staff meetings
• Participate in initial and ongoing training as required
• Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group
• Assist Center Operations Director or other leader in managing daily administrative functions
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility
• Use employer reporting tool to scan and distribute employer results and paperwork
• Review clinician transcriptions and enter applicable charges via internal charge entry system
• Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership

Driver Duties

• Drives motor vehicle to transport office personnel, visitors, or documents
• Use good judgement and safe driving skills while being courteous to customers
• Communicate with the COD and/or ACOD to report any problems or delays
• Perform miscellaneous errands such as carrying mail to or from post office
• Maintain vehicle's appearance and notify the COD and/or ACOD if the vehicle requires servicing
• Record all transports with mileage
• Complete daily and monthly vehicle checklists
• Perform lite vehicle maintenance

Qualifications

Education/Credentials: High School Diploma or GED. Must have a valid license to operate motor vehicle as well as a clean driving record. Must meet licensing requirements of work state. Job-Related Experience: Customarily has at least 6 months to 1 year. Working knowledge of state-specific occupational medicine requirements preferred.

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Demonstrated effective communication and interaction with employers, patients, providers, and other employees
• Demonstrated ability to maintain working relationship with all levels of employees
• Demonstrated excellent customer service skills
• Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications
• Ability to perform all aspects of front office operations
• Drive to achieve or exceed established service standards
• Time management skills
• Knowledge of common safety hazards and precautions to establish a safe work environment