Patient Service Specialist - Seven Hills
P3 Health Partners
Summary
The Patient Service Specialist is responsible for corresponding with patients, maintaining the organization of our office, and ensuring that our environment is welcoming, calm, and quiet for our patients and their families. We are seeking a friendly, compassionate, and organized medical receptionist to join our growing healthcare team. In this role, you will work at the front desk of our medical office and provide assistance to our patients and other visitors.
Job description
Overall Purpose
The Patient Service Specialist is responsible for corresponding with patients, maintaining the organization of our office, and ensuring that our environment is welcoming, calm, and quiet for our patients and their families. We are seeking a friendly, compassionate, and organized medical receptionist to join our growing healthcare team. In this role, you will work at the front desk of our medical office and provide assistance to our patients and other visitors.
Essential Functions
- Greet and check in patients in a friendly and professional manner
- Verify patient demographics and insurance information
- Schedule appointments and follow-ups, manage cancellations and reschedules
- Answer multi-line phone system and handle patient inquiries or direct them appropriately
- Assist with administrative tasks such as scanning, faxing, and managing medical records
- Ensure waiting area is tidy and welcoming
- Support back office staff and providers as needed
- Work independently in various clinic environments with minimal supervision
- Maintain confidentiality and compliance with HIPAA regulations
- Contribute to clinic workflow efficiency and positive patient experience
Knowledge, Skills and Abilities
- Friendly and compassionate disposition
- Excellent communication and problem-solving skills
- Excellent organizational and time management skills
- Ability to handle a fast-paced environment and prioritize tasks based on importance
- Strong interpersonal communication skills
- Ability to work independently or as part of a team
- Dedication to maintaining confidentiality of all patient records
- Knowledge of medical terminology a plus
Requirements
- 1+ years' experience in healthcare related field
- High school diploma/GED required
- Familiarity with Athena or Cerner a plus
- Knowledge of medical terminology a plus
Company overview
P3 Health Partners is a healthcare organization specializing in value-based care delivery and population health management. The company focuses on transforming healthcare through innovative care models that prioritize patient outcomes while controlling costs. P3 Health Partners typically operates by partnering with primary care physicians and specialists to create integrated care networks that serve Medicare Advantage and other at-risk patient populations. Their approach emphasizes preventive care, chronic disease management, and coordinated care delivery across multiple settings. By leveraging data analytics and care coordination, P3 Health Partners aims to improve patient health outcomes while reducing unnecessary hospitalizations and healthcare expenditures. The organization represents a growing segment of the healthcare industry that is shifting from traditional fee-for-service models to value-based arrangements that reward quality and efficiency. Their model typically involves risk-sharing arrangements with payers and focuses on delivering comprehensive, patient-centered care through collaborative physician partnerships.