Summary

The Patient Services Associate (PSA) for the Behavioral Health Service Line (BHSL) Child Diagnostic Unit is a specifically trained member of the unit-based care team who provides both clerical and patient care support. The PSA works under the direct supervision of the Clinical Services Manager (CSM) and under the direction of the RN, performs tasks and duties for which they possess the competency that do not require a licensed practitioner. In the clerical support role, duties include assisting with processing of medical records for patient admission and discharge and receptionist for the nursing unit. Employee must successfully complete a UAMS-sponsored conflict management training to identify, prevent, and mitigate disruptive behaviors using methods such as non-escalation, de-escalation, personal protection from physical assaults, and physical alternatives within six months of hire. The BHSL Child Diagnostic Unit is located in the Psychiatric Research Institute building on the main UAMS campus.

Job description

Summary of Job Duties

The Patient Services Associate (PSA) for the Behavioral Health Service Line (BHSL) Child Diagnostic Unit is a specifically trained member of the unit-based care team who provides both clerical and patient care support. The PSA works under the direct supervision of the Clinical Services Manager (CSM) and under the direction of the RN, performs tasks and duties for which they possess the competency that do not require a licensed practitioner. In the clerical support role, duties include assisting with processing of medical records for patient admission and discharge and receptionist for the nursing unit. Employee must successfully complete a UAMS-sponsored conflict management training to identify, prevent, and mitigate disruptive behaviors using methods such as non-escalation, de-escalation, personal protection from physical assaults, and physical alternatives within six months of hire. The BHSL Child Diagnostic Unit is located in the Psychiatric Research Institute building on the main UAMS campus.

Job Requirements

Greet patients, visitors, and healthcare providers in a professional and courteous manner.
Register new patients and update demographic, insurance, and medical information.
Schedule, reschedule, and confirm patient appointments.
Verify insurance eligibility and obtain necessary authorizations.
Check patients in and out for appointments.
Collect copayments, deductibles, and other patient payments.
Answer and direct incoming phone calls, emails, and patient inquiries.
Maintain accurate patient records within the electronic medical record (EMR) system.
Coordinate communication between patients, providers, and clinical staff.
Assist with referrals, medical records requests, and follow-up appointments.
Ensure compliance with HIPAA and patient confidentiality requirements.
Manage incoming and outgoing correspondence, faxes, and documentation.
Resolve patient concerns and escalate issues when appropriate.
Support daily office operations and perform other administrative duties as assigned.

Requirements

High School Diploma, GED, or formal education equivalent
1 year of work experience in the Health Care field
Excellent oral and written communication skills
Ability to accept and follow written and verbal instructions
Ability to communicate following Guest Care guidelines
Successful completion of the UAMS PCT and PSC courses
Completion of UAMS-sponsored conflict management training within six months of hire

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Holiday Leave
Vacation Leave
Sick Leave
Education Discount
Retirement Plan With Employer Matching
Basic Life Insurance
Career Training
Educational Opportunities
Merchant Discounts
Prescription Delivery

Company overview

The University of Arkansas for Medical Sciences (UAMS) is Arkansas' only comprehensive academic health sciences university and the state's largest public employer. Founded in 1879 by eight physicians, UAMS has evolved into a statewide health system encompassing six colleges: Medicine, Pharmacy, Nursing, Health Professions, Public Health, and Graduate School. As a premier academic medical center, UAMS combines education, research, and clinical care through its UAMS Medical Center, which serves as Arkansas' only adult Level 1 trauma center and the state's sole provider of adult kidney, liver, and pancreas transplants. The institution operates with a $1.3 billion budget and generates over $100 million in annual research funding, maintaining internationally recognized programs in multiple myeloma, aging, and other specialized areas. UAMS supports over 3,000 students, 900 medical residents and fellows, and maintains affiliations with Arkansas Children's Hospital and the Central Arkansas Veterans Healthcare System. With eight regional campuses across Arkansas, UAMS provides extensive community outreach and telehealth services, ensuring healthcare access throughout the state while contributing approximately $3.92 billion annually to Arkansas' economy.