Patient Services Coordinator III
Mass General Brigham
Summary
Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under minimal supervision. Performs administrative duties related to patient visits, including scheduling, check-in, and check-out duties (performs all duties of the other levels at the highest proficiency level). Actual job duties may vary by Department.
Job description
Essential Functions
- Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
- Make patient appointments and maintain appointment records. Assist callers with routine inquiries and schedule appointments.
- Process patient billing forms and scan documents to patient medical records/LMR.
- Acts as "Super User" for scheduling, registration, and billing systems.
- Provides assistance and training to others in these areas.
- May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.
- Provides functional guidance to Office and Practice Assistants.
- In conjunction with the Supervisor, oversees the daily activities of practice staff.
- May be required to accept co-payments.
- Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
Qualifications
High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No. Experience required: 3–5 years of experience in a healthcare or medical office setting. Demonstrated experience with patient scheduling and insurance prior authorization processes required. Epic experience required, including navigating patient records, scheduling, and related administrative workflows.
Knowledge, Skills and Abilities
- Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint.
- Knowledge of office operations and standards and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
- Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
- Managing one's own time and the time of others.
- Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
- Ability to proofread and edit written documents.
Requirements
- High School Diploma or Equivalent required
- 3–5 years of experience in a healthcare or medical office setting
- Demonstrated experience with patient scheduling and insurance prior authorization processes
- Epic experience required, including navigating patient records, scheduling, and related administrative workflows
- Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint
- Knowledge of office operations and standards and understanding of office procedures, including filing, copying, scanning, printing, and faxing
- Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate
- Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively
- Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages
- Managing one's own time and the time of others
- Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems
- Ability to proofread and edit written documents
Benefits
- Medical, Dental & Vision
- 403b retirement plan
- Tuition reimbursement
- Discounted MBTA pass
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.