Patient Services Coordinator
United Energy Workers Healthcare
Summary
The Patient Services Coordinator is responsible for organizing and maintaining patient care schedules in coordination with field staff, caregivers, and clinical leadership. This role ensures continuity of care by managing shift coverage, verifying care plans, and documenting updates in Axxess. It requires strong communication, problem-solving, and time-management skills, along with a working knowledge of healthcare scheduling systems and practices.
Job description
Overview
The Patient Services Coordinator is responsible for organizing and maintaining patient care schedules in coordination with field staff, caregivers, and clinical leadership. This role ensures continuity of care by managing shift coverage, verifying care plans, and documenting updates in Axxess. It requires strong communication, problem-solving, and time-management skills, along with a working knowledge of healthcare scheduling systems and practices.
Responsibilities
- Schedule new and existing patients based on care plans, MD orders, and staffing availability.
- Monitor and confirm scheduling accuracy and authorized visit frequencies in Axxess.
- Coordinate unassigned shifts by collaborating with Home Health Aide Coordinators (HHAC) and other scheduling resources.
- Maintain caregiver availability and assignment records in Axxess.
- Communicate with caregivers to confirm availability, fill open shifts, and provide case orientation.
- Partner with recruiters and regional teams to maintain a reliable PRN pool and active caregiver roster.
- Track and follow up on missed or not-started visits through QA and clinical workflows.
- Manage daily needs list and document all shift-related communication.
- Support 24/7 staffing coverage in conjunction with the Travel Nurse Program Manager.
- Maintain accurate records, uphold HIPAA standards, and safeguard patient information.
- Perform other duties as assigned.
Qualifications
- High school diploma or equivalent required.
- Prior experience in healthcare scheduling or coordination strongly preferred.
- Proficiency with Axxess or other EMR/scheduling platforms.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Professional demeanor and appearance.
- Must pass a criminal background check as required by applicable law.
Requirements
- High school diploma or equivalent required
- Prior experience in healthcare scheduling or coordination strongly preferred
- Proficiency with Axxess or other EMR/scheduling platforms
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
- Professional demeanor and appearance
- Must pass a criminal background check as required by applicable law
Company overview
United Energy Workers Healthcare is a specialized healthcare provider dedicated to serving former and current atomic energy workers and contractors through federal compensation programs. The company focuses on delivering comprehensive patient care for individuals affected by occupational radiation exposure and toxic substance exposure while working in the nation's nuclear weapons and energy programs. Their services are centered around two key federal programs: the Energy Employees Occupational Illness Compensation Program Act (EEOICPA) and the Radiation Exposure Compensation Act (RECA). UEW Healthcare provides expert guidance, application support, and whole-person in-home care services including skilled nursing, care coordination, daily living support, and comprehensive medical management. With deep compassion and firsthand experience in the energy industry, the company has built a reputation for excellence in serving this specialized patient population. Headquartered in Riverton, Wyoming, UEW Healthcare operates with a team of dedicated professionals who understand the unique needs of atomic workers and their families, providing both medical benefits coordination and compassionate care delivery to support patients in maintaining dignity and independence at home.