Patient Services Coordinator
University Clinical Health
Summary
Responsibilities combine both administrative and clinical care services. This position can function as a Medical Office Assistant or Certified Medical Assistant and handles those duties accordingly. The multi-skilled role includes appointment scheduling, greeting patients and visitors, registration for patients, updating demographic information, and receiving co-payments for the visit. Verifies patient information. Follows up with patients postoperatively, calls, and follows up on hospital orders.
Job description
Position Summary
Responsibilities combine both administrative and clinical care services. This position can function as a Medical Office Assistant or Certified Medical Assistant and handles those duties accordingly. The multi-skilled role includes appointment scheduling, greeting patients and visitors, registration for patients, updating demographic information, and receiving co-payments for the visit. Verifies patient information. Follows up with patients postoperatively, calls, and follows up on hospital orders.
In addition may assist in procedures, order and stock supplies, process instruments, transport implants or other surgical equipment, autoclave instruments, schedule surgical cases, follow-up with other doctors' offices, and communicate and collaborate with co-surgeons.
Performs a variety of patient care activities to assist physicians. Prepares the examination room, draws blood as needed, takes patient vital signs, and records vitals in medical charts. Must be efficient with the ability to prioritize and multi-task. Excellent communication skills are essential for this position. Ensures and maintains the confidentiality of patient information and other UCH business information per HIPAA and other compliance standards. Complies with the Code of Conduct and other established policies, including but not limited to compliance, quality, and safety. Acts under UCH's mission at all times. Performs other related duties as assigned.
Key Results Areas (KRAs)
- Rooming clinic patients, checking vitals, taking patient history, taking patient photos, and triage
- Coordination with external offices and hospitals regarding mutual patients and procedure scheduling
- Physician order entry and follow-up
- Specimen collection and send-off
- Communication with providers and RNs to ensure efficient clinic flow
- Prescription refill authorizations
- Wound undressing and dressing changes
- Chart preparation for upcoming clinics including reviewing previous visit and anticipating needs
- Answering phones and triaging patient needs
- Stocking rooms and evaluating inventory
- Sterile processing of instruments
- Administrative tasks such as FMLA paperwork and patient callbacks
- Regulatory compliance
- Charge entry
- Front desk coverage as needed – including check in, check out, collecting copays, appointment scheduling
- Other duties as assigned
Requirements
- High School diploma or equivalent Required
- Certified Medical Assistant Certification from an accredited teaching establishment Required
- 1 to 2 years of related work experience is Preferred
- If not currently certified, must obtain certification within the first 90 days of employment
Company overview
University Clinical Health (UCH) is the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, serving as the largest non-hospital physician group in Memphis. Established as a not-for-profit, non-tax-supported group practice, UCH operates a network of more than 190 physicians and providers across 24 medical specialties, offering comprehensive primary and specialty care throughout the Mid-South region. The organization maintains affiliations with major Memphis healthcare institutions including Regional One Hospital, Methodist University Hospital, LeBonheur Children's Hospital, Baptist Memphis Hospital, St. Jude Children's Research Hospital, and St. Francis Hospital. UCH physicians serve on the faculty at the University of Tennessee College of Medicine, providing them with access to cutting-edge medical research, specialized protocols, and advanced laboratories. The practice spans diverse medical disciplines from plastic surgery and ophthalmology to neonatology, nephrology, dermatology, addiction medicine, and comprehensive family practice. Many UCH physicians have been nationally recognized by publications such as Best Doctors in America® and America's Top Doctors®, reflecting their expertise and commitment to medical education and patient care excellence.