Patient Services Inbound Representative
Philips
Summary
Bring your passion for making a meaningful difference in people's lives to the forefront in this vital role, where you will be the first point of contact for patients using ECG Solutions' heart monitors, providing crucial support and care.
Job description
Your role
- Deliver exceptional, patient-focused support via phone or chat, addressing inquiries and resolving concerns related to services and monitors, including technical assistance and device activation.
- Accurately log incoming calls, chats, and emails, documenting all support interactions in detail to ensure clear follow-up and effective issue resolution.
- Collaborate within the Patient Services department to meet performance goals and maintain a high level of service in a team-oriented environment.
- Initial training/nesting spans 7 weeks, Monday to Friday, 9:00am to 5:30pm CST, under the mentorship of an Educator in a structured, hands-on setting.
- Following training, you will enter a 4-week ramp-up period, working Tuesday-Saturday from 12:00pm to 8:30pm CST with a holiday rotation.
You're the right fit if
- You have a high school diploma or vocational education or a General Education Diploma (GED).
- You've acquired 1+ years of experience in customer service and/or product support; experience in a call center or with Salesforce is a plus.
- Your skills include strong proficiency in Microsoft Office applications, strong technical acumen, and excellent computer skills, along with the ability to efficiently navigate multiple technical platforms simultaneously while adapting to change with ease. Skills in troubleshooting and providing technical support are preferred.
- You must be able to successfully perform the minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
- You are an excellent communicator with meticulous attention to detail and a commitment to delivering high-quality work, bringing a collaborative mindset and the ability to thrive in a dynamic, fast-paced environment. You consistently demonstrate patience and empathy in support interactions, ensuring a positive experience for all.
Requirements
- High school diploma or vocational education or GED
- 1+ years of experience in customer service and/or product support
- Strong proficiency in Microsoft Office applications
- Strong technical acumen and excellent computer skills
- Ability to navigate multiple technical platforms simultaneously
- Excellent communication skills
- Meticulous attention to detail
- Collaborative mindset
- Patience and empathy in support interactions
Benefits
- Paid Time Off
- 401(k) Matching
- HSA
- Stock Purchase Plan
- Education Reimbursement
Company overview
Koninklijke Philips N.V., commonly known as Philips, is a Dutch multinational health technology company that has evolved from its origins as a consumer electronics conglomerate into a leading global healthcare solutions provider. Founded in 1891 in Eindhoven, Netherlands, Philips has transformed its business focus since the 2010s to concentrate exclusively on health technology. The company operates through three main divisions: Diagnosis and Treatment, which manufactures advanced medical imaging equipment including MRI, CT, and ultrasound scanners; Connected Care, specializing in patient monitoring systems and respiratory care products under the Respironics brand; and Personal Health, producing consumer healthcare products like electric shavers, Sonicare toothbrushes, and Avent childcare items. With 68,419 employees worldwide and annual revenues of €18.02 billion (2024), Philips maintains its global headquarters in Amsterdam while operating manufacturing, R&D, and sales facilities across 26 countries. The company has strategically divested its consumer electronics, lighting, and home appliance businesses to become a pure-play health technology organization, positioning itself at the forefront of medical innovation and digital healthcare solutions.