Patient Services Intern

Job Overview

The Patient Services Intern will support Genmab's Patient Support Services (PSS) organization in driving operational excellence, data accuracy, and process optimization across patient-facing programs. This internship offers hands-on experience in patient services operations, technology systems (such as CRM platforms), and quality assurance initiatives that improve patient and provider experiences.

The intern will work cross-functionally with PSS team members, Process Optimization & Technology leaders, and Commercial Excellence & Innovation (CE&I) partners to ensure that systems and workflows are aligned, efficient, and compliant.

What You'll Do

Operational and Process Support

• Assist in documenting and mapping current workflows across patient onboarding, support, and affordability programs.
• Identify opportunities for process simplification and automation under the guidance of the Process Optimization team.
• Participate in small-scale process improvement initiatives aimed at enhancing patient and provider experiences.

Call Quality and Compliance Monitoring

• Support quality monitoring by listening to and evaluating recorded patient service calls.
• Complete quality scorecards and summarize insights for leadership review.
• Contribute to call calibration sessions to ensure alignment between Patient Access Specialists (PAS), Patient Engagement Liaisons (PEL), and leadership.

Data Management and Insights

• Assist with accurate data entry and validation within Genmab's Customer Relationship Management (CRM) system (e.g., Salesforce).
• Analyze trends and generate simple reports highlighting key operational or quality metrics.
• Support data integrity efforts by identifying missing, duplicate, or inconsistent information.

Technology and Systems Optimization

• Collaborate with the Process Optimization & Technology team to document system enhancement requests or issues.
• Participate in testing new features or updates to ensure functionality, compliance, and user readiness.
• Learn how integrations across patient service systems (e.g., telephony, portals, copay platforms) contribute to seamless patient journeys.

Cross Functional Collaboration

• Engage with various departments including IT, CE&I, Analytics, and Compliance to understand how technology and process design support patient outcomes.
• Contribute to regular team meetings, calibration sessions, and improvement discussions.
• Support vendor management activities, including data collection and tracking of service performance metrics.

Required Qualifications, Capabilities And Skills

• Currently pursuing a Bachelor's or Master's degree in Life Sciences, Healthcare Administration, Social Work, Nursing, Business, Data Analytics, or a related field.
• Strong interest in patient access, healthcare operations, or health technology.
• Detail-oriented, organized, and proactive with a willingness to learn.
• Excellent communication and interpersonal skills; ability to work collaboratively across teams.

Preferred Qualifications, Capabilities And Skills

• Proficient in Microsoft Office Suite; exposure to Salesforce or other CRM systems preferred.
• Analytical mindset with curiosity for data-driven decision-making.
• Ability to multitask and manage time effectively in a dynamic environment.
• Positive attitude, adaptability, and strong work ethic.