Patient Services Outbound Representative
Philips
Summary
Let your dedication to enhancing lives radiate in this role, where you will serve as the initial point of contact, providing invaluable assistance to patients in activating their ECG Solutions heart monitor.
Job description
Your role
- Conduct outbound calls to support patients with activating their monitoring devices and provide technical assistance as needed.
- Manage daily and weekly patient call lists efficiently, coordinating with Clinics and Account Executives to resolve service delays, cancellations, and patient needs.
- Contribute to the success of the Patient Services team by meeting key performance indicators (KPIs) and maintaining high-quality standards in a collaborative, team-based environment.
- Initial training/nesting spans 6 weeks, Monday to Friday, 9:00am to 5:30pm EST, under the mentorship of an Educator in a structured, hands-on setting.
- Following training, you will enter a 3-week ramp-up period, working Monday through Friday from 11:00am-7:30pm EST with a holiday rotation.
You're the right fit if
- You have a High School Diploma or Vocational Education.
- You've acquired 6+ months of customer service experience, whether over the phone or in-person; experience in a call center or high-volume support environment is a plus.
- Your skills include strong proficiency in Microsoft Office applications, strong technical acumen, and excellent computer skills, along with the ability to efficiently navigate multiple technical platforms simultaneously while adapting to change with ease; experience in troubleshooting and providing technical support is preferred.
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
- You're an excellent communicator who maintains professionalism, empathy, and patience in all support interactions; able to manage time effectively, handle high call volumes, and coordinate with internal teams in a fast-paced environment.
Requirements
- High School Diploma or Vocational Education
- 6+ months of customer service experience
- Strong proficiency in Microsoft Office applications
- Strong technical acumen and excellent computer skills
- Ability to navigate multiple technical platforms simultaneously
- Excellent communication skills
- Professionalism, empathy, and patience
- Time management and ability to handle high call volumes
Benefits
- Paid Time Off
- 401(k) up to 7% match
- Health Savings Account
- Stock Purchase Plan
- Education Reimbursement
Company overview
Koninklijke Philips N.V., commonly known as Philips, is a Dutch multinational health technology company that has evolved from its origins as a consumer electronics conglomerate into a leading global healthcare solutions provider. Founded in 1891 in Eindhoven, Netherlands, Philips has transformed its business focus since the 2010s to concentrate exclusively on health technology. The company operates through three main divisions: Diagnosis and Treatment, which manufactures advanced medical imaging equipment including MRI, CT, and ultrasound scanners; Connected Care, specializing in patient monitoring systems and respiratory care products under the Respironics brand; and Personal Health, producing consumer healthcare products like electric shavers, Sonicare toothbrushes, and Avent childcare items. With 68,419 employees worldwide and annual revenues of €18.02 billion (2024), Philips maintains its global headquarters in Amsterdam while operating manufacturing, R&D, and sales facilities across 26 countries. The company has strategically divested its consumer electronics, lighting, and home appliance businesses to become a pure-play health technology organization, positioning itself at the forefront of medical innovation and digital healthcare solutions.