Patient Services Representative
Lehigh Valley Health Network
Summary
Coordinates and provides a variety of clerical/administrative duties associated with daily physician practice operations. Serves as the initial point of contact for patients and healthcare providers within the practice. Delivers the high standard of customer service necessary to maintain the overall patient experience.
Job description
Job Duties
- Performs a variety of detail-oriented administrative tasks that anticipates the needs of team members and patients according to the organization's policies and standard work.
- Gathers information necessary for accurate registration and check-in to fulfill service promise.
- Obtains and verifies insurance authorizations/precertification and completes medical record release requests and schedules/confirms patient appointments.
- Sustains the execution and flow of the patient schedule to provide the best patient experience while fostering a team environment.
- Collaborates in all aspects of training, staffing, and functionality while providing substantial and valuable feedback.
- Keeps abreast of changes in all insurance providers regarding coverage and reimbursement changes.
- Organizes effectively and efficiently to accommodate interruptions and changing priorities.
- Performs scheduling, scanning, billing, filing, referrals, work queues, and other clerical functions in a timely manner.
- Performs appropriate patient outreach include telephone and EMR messaging.
Minimum Qualifications
- High School Diploma/GED
- 1 year Customer service experience
- Ability to adapt to changing priorities.
- Ability to maintain accuracy and compliance with detailed-oriented responsibilities.
- Ability to maintain strict confidentiality.
- Proficient computer skills.
- Proven proficiency of technology and EMR workflows at the conclusion of orientation.
- Able to handle cash and other methods of patients accurately.
- Able to explain, educate, and support the usage of the LVHN patient portal including various features.
Requirements
- High School Diploma/GED
- 1 year Customer service experience
- Ability to adapt to changing priorities
- Ability to maintain accuracy and compliance with detailed-oriented responsibilities
- Ability to maintain strict confidentiality
- Proficient computer skills
- Proven proficiency of technology and EMR workflows at the conclusion of orientation
- Able to handle cash and other methods of patients accurately
- Able to explain, educate, and support the usage of the LVHN patient portal including various features
Company overview
Lehigh Valley Health Network (LVHN) is a major healthcare provider and hospital network based in Allentown, Pennsylvania, serving the Lehigh Valley and Northeastern Pennsylvania regions. Founded in 1899, LVHN operates as a comprehensive healthcare system with 13 hospital campuses, 28 health centers, numerous primary and specialty care physician practices, and multiple urgent care locations. The network's flagship facility, Lehigh Valley Hospital-Cedar Crest, is Pennsylvania's third-largest hospital and features the state's first Level One Trauma Center. LVHN provides a wide range of medical services including specialized institutes for cancer care, heart and vascular treatment, surgical excellence, orthopedics, and neuroscience. The network operates the third-largest heart surgery program in Pennsylvania, performing over 1,200 open-heart procedures annually, and maintains one of the state's largest cancer centers treating over 2,400 new patients each year. In August 2024, LVHN completed a merger with Jefferson Health, becoming part of a larger healthcare system with 32 hospitals and over 700 locations across Pennsylvania. Prior to the merger, LVHN was the largest employer in the Lehigh Valley metropolitan region, with approximately 20,000 employees dedicated to providing comprehensive healthcare services to the community.