Patient Services Representative (Pediatrics)
Mosaic Community Health
Summary
The Patient Services Representative supports clinic operations, providing timely and quality customer service over the phone and in-person. This includes greeting, registering, and scheduling patients in an accurate and timely manner. This position creates patient records, provides documentation as appropriate to patients, and collects and applies patient payments.
Job description
Responsibilities
- Accurately check patients in and out for all patient appointments and updates patient record.
- Process the application and income calculations for submitting sliding scale applications to the supervisor.
- Schedule patients in accordance with established provider schedules and clinic protocols.
- Answer phone calls and questions, providing timely, accurate, and quality customer service.
Skills & Knowledge
Knowledge of standard office policies and procedures. Strong math skills. Knowledge of standard office machines including copier, fax, shredder, multi-line telephone, printers, etc. Knowledge of Microsoft Office software products preferred. Fluency in Spanish preferred.
Requirements
- Knowledge of standard office policies and procedures
- Strong math skills
- Knowledge of standard office machines including copier, fax, shredder, multi-line telephone, printers, etc.
- Knowledge of Microsoft Office software products preferred
- Fluency in Spanish preferred
Benefits
- Paid time off
- Health insurance
Company overview
Mosaic Community Health is a healthcare provider organization dedicated to delivering comprehensive medical services to communities in need. As a community health center, it focuses on providing accessible, affordable, and high-quality healthcare services to diverse populations, including underserved and vulnerable communities. The organization likely offers a range of primary care services, preventive medicine, chronic disease management, and potentially behavioral health services. Community health centers like Mosaic typically operate with a mission to reduce healthcare disparities and improve health outcomes through patient-centered care models. They often serve as critical safety-net providers, offering sliding-scale fees and accepting various insurance plans to ensure healthcare accessibility. These organizations play a vital role in the healthcare ecosystem by addressing social determinants of health and providing integrated care that considers both medical and social needs of patients.