Patient Services Representative - Vascular Surgery, Per Diem
MaineGeneral Health System
Summary
We're looking for a friendly and experienced medical office professional to join our team as a Patient Services Representative. In this important front-desk role, you'll be the first point of contact for patients—providing exceptional service and administrative support to help ensure smooth, coordinated care.
Job description
What You'll Be Doing
- Greet patients with professionalism and warmth, creating a positive first impression.
- Manage front desk operations including check-in, check-out, and scheduling.
- Use EMR and scheduling software to register patients and book appointments.
- Verify insurance coverage and obtain prior authorizations when needed.
- Process co-pays, deductibles, and direct patients to financial counseling if appropriate.
- Maintain accurate and timely entry of all patient and billing information.
- Answer incoming calls and respond to patient inquiries with clarity and care.
What We're Looking For
- Medical office or healthcare registration experience is strongly preferred or other transferable experience.
- Familiarity with EMR systems and insurance verification processes.
- Comfortable working in a busy, patient-facing environment.
- Excellent communication, customer service, and organizational skills.
- Detail-oriented, adaptable, and a true team player.
- Willingness to participate in a rotating weekend schedule.
Requirements
- Medical office or healthcare registration experience is strongly preferred or other transferable experience.
- Familiarity with EMR systems and insurance verification processes.
- Comfortable working in a busy, patient-facing environment.
- Excellent communication, customer service, and organizational skills.
- Detail-oriented, adaptable, and a true team player.
- Willingness to participate in a rotating weekend schedule.
Benefits
- Wellness programs
- Employee assistance program
- Payactiv
- 403(b) retirement plan
- 401(a) retirement income plan
- Career development resources
Company overview
MaineGeneral Health System is Maine's third largest healthcare system, serving the greater Kennebec Valley region with comprehensive medical services. Founded in 1997 and headquartered in Augusta, Maine, the organization employs approximately 5,000 healthcare professionals across Central Maine. As a leading community healthcare provider, MaineGeneral operates multiple medical facilities including the Alfond Center for Health in Augusta and the Thayer Center for Health in Waterville. The system offers a wide range of specialized services including orthopedics, cancer care, women's health, primary care, surgical services, emergency medicine, and rehabilitation. With an annual revenue of approximately $675 million, MaineGeneral is committed to clinical excellence, patient satisfaction, and community health improvement. The organization's mission focuses on enhancing the health of local residents through accessible, high-quality care while maintaining financial stability and operational efficiency. MaineGeneral Health plays a vital role in Maine's healthcare landscape, providing essential medical services to a diverse patient population across multiple counties.