Patient Services Representative - Waterville Express Care, Per Diem
MaineGeneral Health System
Summary
MaineGeneral Health Patient Services Representatives (PSRs) are the pillars of our practices. Each PSR acts as a patient advocate, access specialist and service coordinator, ensuring the needs of our patients, family members, medical personnel and administrative staff are met.
Job description
Job Description Summary
MaineGeneral Health Patient Services Representatives (PSRs) are the pillars of our practices. Each PSR acts as a patient advocate, access specialist and service coordinator, ensuring the needs of our patients, family members, medical personnel and administrative staff are met.
A talented PSR can come from a variety of previous experiences; from medical office, to teaching, to retail, and direct patient care and many other roles.
You will schedule appointments, collect insurance information, maintain patient records and facilitate communication, often acting as a liaison between different health care providers such as the doctor and the lab. Acting in this capacity requires a wide range of skills, including computer proficiency, multitasking, and the ability to work independently.
Job Description
- Greets patients, answers phones, and performs clerical duties as needed to support clinical departments.
- Schedules appointment times using computerized scheduling programs.
- Verifies insurance benefits and may obtain precertification/authorization as necessary.
- Determines and accepts required payments, including co-pays and deductibles, and/or refers to financial counselors for follow-up.
- Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
Requirements
- Innate sense of empathy
- Customer service experience
- Computer proficiency
- Multitasking ability
- Ability to work independently
Benefits
- Wellness programs
- Employee assistance program
- Payactiv
- 403(b) matching
- 401(a) retirement plan
- Career development resources
Company overview
MaineGeneral Health System is Maine's third largest healthcare system, serving the greater Kennebec Valley region with comprehensive medical services. Founded in 1997 and headquartered in Augusta, Maine, the organization employs approximately 5,000 healthcare professionals across Central Maine. As a leading community healthcare provider, MaineGeneral operates multiple medical facilities including the Alfond Center for Health in Augusta and the Thayer Center for Health in Waterville. The system offers a wide range of specialized services including orthopedics, cancer care, women's health, primary care, surgical services, emergency medicine, and rehabilitation. With an annual revenue of approximately $675 million, MaineGeneral is committed to clinical excellence, patient satisfaction, and community health improvement. The organization's mission focuses on enhancing the health of local residents through accessible, high-quality care while maintaining financial stability and operational efficiency. MaineGeneral Health plays a vital role in Maine's healthcare landscape, providing essential medical services to a diverse patient population across multiple counties.