Patient Services Team Lead
Sonora Quest Laboratories
Summary
We are looking for a knowledgeable phlebotomy leader to help oversee patient diagnostic care at our patient service center on Bell Road and the 51.
Job description
Position Summary
Position is actively responsible for an assigned department, serving as initial resource and communication liaison between immediate staff, other departments and Patient Services management. Assists, resolves, and reports to and under the guidance of the area Supervisor. Performs all technical or administrative work at an advance level of competency and efficiency. Actively involved with patient and process quality improvement while remaining compliant with regulatory agencies.
Requirements
- Education consistent with a high school diploma or equivalent
- Strong knowledge and understanding of the clinical laboratory in test management/phlebotomy, demonstrated through two (2) years' experience within the clinical laboratory in phlebotomy/test management area
- Ability to perform complex problem solving and leadership skills
- Communicates effectively in oral and written formats
- Advanced computer skills
- Excellent customer service skills
- Working knowledge of regulatory, accrediting, and compliance requirements
- Good leadership, communication, and interpersonal skills
- ADHS Fingerprinting Certification or ability to obtain (Mobile/Long Term Care placement)
- Execution of Confidential Information and Restrictive Covenant Agreement (IOP placement)
- May require valid driver's license and eligibility for company auto insurance coverage
Company overview
Sonora Quest Laboratories is a leading clinical diagnostics company and one of the nation's largest integrated laboratory systems. Established as a joint venture between Banner Health and Quest Diagnostics, the company operates primarily in Arizona with headquarters in Phoenix. With approximately 3,200-3,900 employees, Sonora Quest serves over 22,000 patients daily through more than 75 patient service centers across the state. The company offers a comprehensive test menu encompassing routine blood tests, molecular diagnostics, prescription drug monitoring, genetic and genomic testing, women's health services, and pathology testing. As an accredited laboratory by the College of American Pathologists (CAP), Sonora Quest maintains the highest standards of quality and accuracy in diagnostic testing. The company also provides innovative direct-to-consumer services through its My Lab ReQuest™ platform, allowing patients to order certain tests without physician referrals. With its extensive network, advanced technology, and commitment to patient-centered care, Sonora Quest Laboratories plays a critical role in Arizona's healthcare ecosystem, performing over 100 million diagnostic tests annually to support clinical decision-making and improve patient outcomes.