Patient Specialist - Ann Arbor, MI (1099 Contractor, Per Diem/On Call)
Kestra Medical Technologies, Inc.
Summary
The ASSURE Patient Specialist (APS) conducts patient fitting activities in support of the sales organization and the team of Regional Clinical Advisors (RCA). The APS will serve as the local patient care representative to provide effective and efficient patient fittings. This is a paid per fitting position.
Job description
Essential Duties
- Act as a contractor ASSURE Patient Specialist (APS) to fit and train local patients with a wearable defibrillator via training assignments dispatched from corporate headquarters
- Provide instruction and instill confidence in Assure patients with demonstrated patient care skills
- Contact prescribers, caregivers and patients to schedule services
- Accept assignments that could include daytime, evening, and weekend hours
- Travel to hospitals, patient's homes and other healthcare facilities to provide fitting services
- Measure the patient to determine the correct garment size
- Review and transmit essential paperwork with the patient to receive the Assure garment and services
- Manage inventory of the Assure system kits, garments, and electronic equipment used in fittings
- Adhere to Pledge of Confidentiality
Competencies
- Passion: Contagious excitement about the company, sense of urgency, commitment to continuous improvement
- Integrity: Commitment, accountability, and dedication to the highest ethical standards
- Collaboration/Teamwork
- Action/Results: High energy, decisive planning, timely execution
- Innovation: Generation of new ideas from original thinking
- Customer Focus: Exceed customer expectations
- Emotional Intelligence: Recognizes, understands, manages one's own emotions and is able to influence others
- Highly organized, service and detail orientated
- Passionate about the heart-failure space and a strong desire to make a difference
- Strong interpersonal skills with communicating and assisting clinicians with providing care for patients
- Interest and desire for life-long learning to continuously improve over time
Requirements
- 1 year in a paid patient care experience (not as a family care giver)
- Clinical or engineering background (e.g., nurses, cardiac device sales representatives, clinical engineers, catheterization lab technicians, physician assistants, or ECG technicians)
- Disclosure of personal NPI number (if applicable)
- Completion of background check
- Ability to pay for vendor credentialing upfront during a 90-day probationary period
- Experience in patient and/or clinician education
- Valid driver's license in state of residence with a good driving record
- Ability to consistently work in the field in and around the region
- Must be able to achieve credentialing for hospital system entry including documentation of vaccination and immunization status, passing background check, passing drug screening, reviewing and agreeing to hospital policies, and completing online courses (HIPAA, Bloodborne Pathogens, Electrical/Fire Safety)
- Knowledge of MS Office, Excel, PowerPoint, MS Teams (preferred)
- Direct cardiac patient care experience - RN, RT, CVIS, Paramedic, CRM (preferred)
Benefits
- Flexible work schedule
- Competitive pay
Company overview
Kestra Medical Technologies, Inc. is a commercial-stage wearable medical device and digital healthcare company founded in 2014 and headquartered in Kirkland, Washington. The company specializes in developing innovative cardiac monitoring and therapeutic intervention technologies to protect patients at risk of sudden cardiac arrest (SCA). Kestra's flagship product is the ASSURE® Cardiac Recovery System, which includes a wearable cardioverter defibrillator (WCD), patient mobile application, and cloud-based Kestra CareStation™ remote patient data platform. The company focuses on transforming patient outcomes in cardiovascular disease through intuitive, intelligent, and connected diagnostic monitoring and therapeutic technologies. With a mission to provide innovative medical technologies to protect and support at-risk patients, Kestra employs an Empathy Powered Design™ approach that prioritizes patient experience and caregiver empowerment. The company has received significant funding, including a $196 million private equity round in 2024, and has been recognized as a Top Workplace in Healthcare, Remote Work, and the Seattle Area for 2025.