Patient Specialist - Wilmington, NC APS (1099 Contractor, Per Diem/On Call)
Kestra Medical Technologies, Inc.
Summary
The ASSURE Patient Specialist (APS) conducts patient fitting activities in support of the sales organization and the team of Regional Clinical Advisors (RCA). The APS will serve as the local patient care representative to provide effective and efficient patient fittings. This is a paid per fitting position.
Job description
Essential Duties
- Act as a contractor ASSURE Patient Specialist (APS) to fit and train local patients with a wearable defibrillator via training assignments dispatched from corporate headquarters; the APS will be trained and certified by Kestra.
- Provide instruction and instill confidence in Assure patients with demonstrated patient care skills.
- Contact prescribers, caregivers and patients to schedule services.
- Accept assignments that could include daytime, evening, and weekend hours.
- Travel to hospitals, patient's homes and other healthcare facilities to provide fitting services.
- Measure the patient to determine the correct garment size.
- Review and transmit essential paperwork with the patient to receive the Assure garment and services.
- Manage inventory of the Assure system kits, garments, and electronic equipment used in fittings.
- Adhere to the Pledge of Confidentiality.
Competencies
- Passion: contagious excitement about the company, sense of urgency, commitment to continuous improvement.
- Integrity: commitment, accountability, and dedication to the highest ethical standards.
- Collaboration/Teamwork.
- Action/Results: high energy, decisive planning, timely execution.
- Innovation: generation of new ideas from original thinking.
- Customer Focus: exceed customer expectations.
- Emotional Intelligence: recognizes, understands, manages one's own emotions and is able to influence others.
- Highly organized, service and detail oriented.
- Passionate about the heart-failure space and a strong desire to make a difference.
- Strong interpersonal skills with communicating and assisting clinicians with providing care for patients.
- Interest and desire for life-long learning.
Work Environment
- Variable conditions during travel.
- Minimal noise volume typical to an office or hospital environment.
- Possible environmental exposure to infectious disease (hospital and clinic settings).
- Extended hours when needed.
- Drug-free.
Physical Demands
- Ability to travel by car.
- Frequent repetitive motions that may include wrists, hands and/or fingers.
- Frequent stationary position, often standing or sitting for prolonged periods.
- Frequent computer use.
- Frequent phone and other business machine use.
- Occasional bending and stooping.
- Ability to lift up to 40 pounds unassisted, at times from in and out of vehicle.
Travel
- Frequent travel by car in agreed upon geography.
Requirements
- 1 year in a paid patient care experience (not as a family care giver)
- Clinical or engineering background (e.g., nurses, cardiac device sales representatives, clinical engineers, catheterization lab technicians, physician assistants, or ECG technicians)
- Disclosure of personal NPI number (if applicable)
- Completion of background check
- Ability to pay for vendor credentialing upfront during a 90-day probationary period
- Experience in patient and/or clinician education
- Valid driver's license in state of residence with a good driving record
- Ability to consistently work in the field in and around the region
- Must be able to achieve credentialing for hospital system entry including documentation of vaccination and immunization status, background check, drug screening, hospital policies, and online courses (HIPAA, Bloodborne Pathogens, Electrical/Fire Safety)
- Knowledge of MS Office, Excel, PowerPoint, MS Teams (preferred)
- Direct cardiac patient care experience - RN, RT, CVIS, Paramedic, CRM (preferred)
Benefits
- Flexible work schedule
- Competitive pay
Company overview
Kestra Medical Technologies, Inc. is a commercial-stage wearable medical device and digital healthcare company founded in 2014 and headquartered in Kirkland, Washington. The company specializes in developing innovative cardiac monitoring and therapeutic intervention technologies to protect patients at risk of sudden cardiac arrest (SCA). Kestra's flagship product is the ASSURE® Cardiac Recovery System, which includes a wearable cardioverter defibrillator (WCD), patient mobile application, and cloud-based Kestra CareStation™ remote patient data platform. The company focuses on transforming patient outcomes in cardiovascular disease through intuitive, intelligent, and connected diagnostic monitoring and therapeutic technologies. With a mission to provide innovative medical technologies to protect and support at-risk patients, Kestra employs an Empathy Powered Design™ approach that prioritizes patient experience and caregiver empowerment. The company has received significant funding, including a $196 million private equity round in 2024, and has been recognized as a Top Workplace in Healthcare, Remote Work, and the Seattle Area for 2025.